Customer Care Specialist — Pathology & Lab Services

College-of-American-Pathologists; Northfield Township (IL); On-site; USD 33,000 - 41,000; Full time

Job summary

The College of American Pathologists (CAP) invites applications for a Contact Center Agent to provide frontline service to customers and members. You will resolve inquiries across CAP products, including Proficiency Testing, Accreditation, Publications, and analytics, using multiple channels.

Based in Northfield, IL, you will maintain records, apply problem-solving skills, and collaborate with teams to ensure superior CAP experiences. College graduates with Word proficiency are preferred.

Qualifications

• Excellent verbal and written communication skills.
• Able to exercise independent judgment.
• Able to multi-task and handle high-pressure situations.
• Proficient with Microsoft Word and general software tools.
• Familiarity with customer service environments is a plus.

Responsibilities

• Receive, investigate, and resolve customer inquiries by phone, fax, written correspondence, and email.
• Respond to customers using their preferred communication method.
• Maintain accurate transaction records and knowledge of CAP products.
• Assist with billing inquiries and escalate as needed to management.
• Develop relationships with Gold Customers and support service continuity.

Skills

Verbal comms

Written comms

Independent judgment

Problem solving

Multitasking

Education

College graduate preferred

Tools

Microsoft Word

Job description

The College of American Pathologists (CAP) invites applications for a Contact Center Agent to provide frontline service to customers and members. You will resolve inquiries across CAP products, including Proficiency Testing, Accreditation, Publications, and analytics, using multiple channels.

Based in Northfield, IL, you will maintain records, apply problem-solving skills, and collaborate with teams to ensure superior CAP experiences. College graduates with Word proficiency are preferred.