Medical Practice Support Analyst

Fulgent Genetics; Coppell (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Fulgent Genetics seeks a Medical Practice Support Analyst to support quality assurance and ensure analytical processes align with IDX core values. The analyst coordinates daily pathology capacity analysis across sites, researches issues to resolution, and audits documentation to maintain data integrity.

Complex ad hoc data analyses and reports are prepared as needed. The role collaborates with IT, program management, and operations, conducting UAT testing for LIS interfaces and managing KPI-test

Qualifications

• Bachelor of Science degree required or equivalent.
• 4+ years of experience in a medical laboratory environment.

Responsibilities

• Assist IT with Medical Practice compliance, LIS, and interface projects.
• Plan and perform user acceptance testing (UAT) with IT and vendors.
• Lead issue triage and resolution meetings with IT for pathology-related problems.
• Onboard new paths, schedule training, create LIS profiles, and prepare offices.
• Update and disseminate Quality SOPs and maintain SOP signatures.
• Coordinate client visits and kiosk visits (Maryland monthly, New Jersey quarterly).

Skills

Analytical skills

Database management

Spreadsheeting

Interpersonal skills

Overtime flexibility

Education

Bachelor of Science degree

Clinical laboratory science background (preferred)

Tools

LIS WinSurge

Novopath

Job description

Summary of Position

Medical Practice Support Analyst supports and coordinates efforts to foster quality and ensure the analytical processes are consistent with IDX core values and mission. The analyst works with all sites for daily pathology capacity analysis, supports Medical Practice by analyzing and researching issues up to resolution, and continuously audits routine documentation and processes to ensure data integrity and quality. They also create and present complex ad hoc data analysis and reports as appropriate to their area of expertise.

Key Job Elements

• Assists IT with Medical Practice compliance, LIS, and interface projects, including requirements review, feedback, testability, and risk areas.
• Works with program management and operations to ensure quality of processes and procedures.
• Plans and performs user acceptance testing (UAT) by collaborating with IT and vendors to create and execute test plans/cases for LIS(s).
• Leads issue triage and resolution meetings on behalf of Medical Practice with IT, including replicating, documenting, prioritizing and tracking to closure using database.
• Assists in onboarding new paths, schedules training, creates profile in LIS and prepares office.
• Creates and maintains path QPF Folders.
• Responsible for updating and disseminating Quality Standard Operating Procedure (SOP) for signatures.
• Reviews, investigates, and collaborates with VPMDs for clients at risk due to pathology issue.
• Investigates, identifies root cause, and closes out client complaints for pathology.
• Works with Sales to coordinate client visits and travel and manage kiosk visits (Maryland: once a month, New Jersey: once a quarter).
• Works with all sites for Collaborative Case Conferences including identifying path for session, scheduling session, scheduling a run‑through date, and identifying cases to be presented.
• Inputs license updates and shares with IT daily.
• Coordinates weekend work, updates and maintains Monthly AP and Heme on‑call & PTO calendars and ensures Novopath is updated.
• Updates path reading locations in LIS (WinSurge).
• Schedules scope maintenance for all sites including kiosk.
• Assists paths with locating specific case/diagnosis.

Qualifications

• Bachelor of Science degree, preferred (chemical, physical, biological or clinical laboratory science or medical technology).
• 4+ years of experience in a medical laboratory environment required.
• Knowledge of medical practice compliance, experience with quality assurance and laboratory regulations/accreditation requirements preferred.
• Experience in all aspects of the AP laboratory operations desired.
• Strong interpersonal skills and the ability to work effectively with a wide range of individuals and constituencies in a diverse community.
• Strong analytical and technology skills, including database management and spreadsheeting.
• Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues.
• Ability to analyze, develop, establish, and maintain efficient office workflow and administrative processes.
• Ability to gather data, compile information, and prepare reports.
• Willingness to work overtime and different shift times and ability to be in the office to fully understand the workflow.
• Knowledge of CAP, CLIA, and state regulatory requirements such as New York State Department of Health.

Environment

Fulgent Therapeutics LLC is an Equal Employment Opportunity Employer.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.