Pathology Client Experience Liaison

University Of Nebraska Medical Center; Omaha (NE); On-site; USD 45,000 - 60,000; Full time

Job summary

University of Nebraska Medical Center in Omaha, NE is seeking a qualified Customer Service Specialist who will be the first and primary contact for inbound communications for Regional Pathology Services, Nebraska Public Health Laboratory, and the Department of Pathology & Microbiology.

The role focuses on delivering exceptional service and resolving client and specimen questions according to departmental policies.

Qualifications

• High School education or equivalent required.
• Five years related post-high school education and experience combined; at least one year in UNMC/Nebraska Medicine laboratory.
• Clinical laboratory experience in a healthcare environment; UNMC/Nebraska Medicine experience preferred.
• Excellent problem resolution, strong written and verbal communication, and demonstrated customer service.
• Proficiency in Microsoft Word and related office applications.

Responsibilities

• Serve as the first and primary contact for inbound communications.
• Provide and maintain excellent service to customers of Regional Pathology Services, NPHL, and Pathology & Microbiology.
• Resolve client and specimen problems and ensure proper follow-up as per policies.
• Monitor service quality and adherence to departmental policies and procedures.

Skills

Problem resolution

Written communication

Verbal communication

Customer service

Teamwork

Education

High School education or equivalent

Tools

Microsoft Word

Job description

University of Nebraska Medical Center in Omaha, NE is seeking a qualified Customer Service Specialist who will be the first and primary contact for inbound communications for Regional Pathology Services, Nebraska Public Health Laboratory, and the Department of Pathology & Microbiology.

The role focuses on delivering exceptional service and resolving client and specimen questions according to departmental policies.