Customer Care Specialist — Multichannel Support Pro

Massey Services, Inc.; Iowa (LA); On-site; USD 21,000 - 23,000; Full time

Job summary

Massey Services, Inc. is based in Orlando, Florida, and provides Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services. This role handles customer calls, scheduling, and billing inquiries, with outbound calls to confirm appointments and collect overdue payments.

The position may expand to daily reporting, updating accounts, payroll processing, and HR paperwork. Equal opportunity employer.

Qualifications

• Requires high school diploma or GED.
• Experience in customer service on the phone is preferred.
• Strong problem-solving skills and time management.
• Proficient computer, typing, and 10-key skills.

Responsibilities

• Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; welcoming prospective new customers.
• There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.
• Additional responsibilities may include daily reporting; updating customer account information; accounts payable; HR paperwork; payroll processing; etc.

Skills

Customer service

Problem solving

Typing (10-key)

Computer skills

Education

High School Diploma or GED

Job description

Massey Services, Inc. is based in Orlando, Florida, and provides Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services. This role handles customer calls, scheduling, and billing inquiries, with outbound calls to confirm appointments and collect overdue payments.

The position may expand to daily reporting, updating accounts, payroll processing, and HR paperwork. Equal opportunity employer.