Customer Care Specialist - Multichannel Support

CJ Pony Parts, Inc.; Las Vegas, Northern (NV, KY); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, & Vision Insurance

401(k) Plan with 4% company match and,

profit sharing

Company Paid Holidays

Health Savings Account with companycon

Life & Short-Term Disability Insurance

Casual dress

Bonus Program

Job summary

CJ Pony Parts, Inc. is seeking a Customer Care Representative to interact with customers by phone, web chat, and email at our on-site Las Vegas location.

You will provide product and service information, resolve order issues, and strive for exceptional customer satisfaction in a fast-paced, team-oriented environment. The role requires a high school diploma or GED and at least 1 year in a call center or customer service setting, with proficiency in Word, Excel, and Outlook.

Qualifications

• High school diploma or GED.
• Minimum of 1 year experience in a call center or customer service environment.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong verbal and written communication skills.
• Ability to manage multiple systems and customer interactions simultaneously.
• Calm and effective communication skills, especially when resolving customer concerns.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat regarding products, orders, and services.
• Provide timely and accurate information on order status, returns, and general product questions.
• Update and maintain customer account information in internal systems.
• Resolve product or service concerns with professionalism and empathy.
• Assist in processing orders placed in-person, online, or over the phone.
• Handle payment information and address updates securely and accurately.
• Generate return labels and coordinate with vendors as needed.
• Record and track all customer interactions and escalate complex issues appropriately.
• Provide showroom counter support (on-site only).
• Perform general administrative support tasks as assigned.

Skills

Customer service

Communication

Multitasking

Calm under pressure

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

CJ Pony Parts, Inc. is seeking a Customer Care Representative to interact with customers by phone, web chat, and email at our on-site Las Vegas location.

You will provide product and service information, resolve order issues, and strive for exceptional customer satisfaction in a fast-paced, team-oriented environment. The role requires a high school diploma or GED and at least 1 year in a call center or customer service setting, with proficiency in Word, Excel, and Outlook.