Customer Care Specialist - Mon-Fri, No Weekends

Agri-Cover

Jamestown (NY)

On-site

USD 32,000 - 46,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Employee Assistance Program

Flexible Spending Account

Health Savings Account

Full-Time

Monday to Friday

Climate Controlled Facility

No Nights, No Weekends

Job summary

Agri-Cover, Inc. is seeking a full-time Customer Service Representative in Jamestown, ND. The role handles inquiries about products, orders and warranty questions, processes orders, and provides quotes to dealers and end users.

You will respond to voicemails and emails and keep the supervisor informed of issues. The position emphasizes clarity in communication, data accuracy, and courteous service in a climate-controlled facility with no nights or weekends.

Qualifications

High school diploma or GED; or 1–3 months related experience or training; or equivalent combination of education and experience.
Ability to read and write simple correspondence and communicate clearly with customers.
Basic math and data entry skills for orders and invoicing.

Responsibilities

Takes incoming calls from Dealers and End Users and converts them into Dealer or direct sales.
Quotes pricing and availability of product to Dealers and End Users.
Processes orders.
Handles questions concerning warranty, products, and shipping; refers to Supervisor when needed.
Responds to voicemail messages and email correspondence.
Keeps Supervisor up to date with relevant issues and work duties.
Implements improvements.