Customer Care Specialist – Insurance & Growth Path

Ricky Maique - State Farm Agent (Legal entity: Maique Insurance and Financial Services, Inc.); Katy (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Paid company holidays

SIMPLE IRA

Career advancement

Company events

Job summary

Ricky Maique State Farm is hiring a Customer Care Representative in Katy, TX who truly enjoys helping people — answering questions, solving problems, and making sure every customer feels taken care of.

This independent agent position offers base salary plus commission and a full benefits package including health, dental, vision, life, disability, PTO, and holidays, with licensing to obtain Property & Casualty coverage.

Qualifications

• No prior insurance experience required.
• Willingness to obtain the required Property and Casualty license.
• Positive, professional, customer-first attitude.
• Excellent listening, empathy, and problem-solving skills.
• Organized and detail-oriented with strong follow-through.

Responsibilities

• Build and maintain strong relationships with existing customers to support retention and loyalty.
• Identify coverage gaps and service needs during reviews.
• Follow up consistently to support customer loyalty and retention.
• Maintain accurate customer records in the agency system.
• Handle policy questions, billing inquiries, and coverage changes accurately.
• Resolve service issues with patience and professionalism.

Skills

Customer service

Communication

Problem solving

Organization

Listening

Empathy

Education

Property and Casualty license

Job description

Ricky Maique State Farm is hiring a Customer Care Representative in Katy, TX who truly enjoys helping people — answering questions, solving problems, and making sure every customer feels taken care of.

This independent agent position offers base salary plus commission and a full benefits package including health, dental, vision, life, disability, PTO, and holidays, with licensing to obtain Property & Casualty coverage.