Customer Care Specialist – Insulation & Building Materials

TopBuild Home Services, Inc.; Columbia (SC); On-site; USD 42,000 - 83,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) Matching

Paid Holiday and PTO

Tuition Reimbursement

Life & Disability Insurance

Employee Assistance Program

Job summary

QXO is North America’s largest distributor and installer of insulation and building materials, with a focus on delivering top-notch customer service from the Columbia, SC area. The role centers on serving as the primary customer contact at the branch, handling orders and product information while coordinating with Outside Sales, Production, Insides Sales, Credit and Delivery to ensure accurate fulfillment.

The ideal candidate will have 1–2 years in customer service, strong communication, basic

Qualifications

• Minimum of 18 years of age.
• If operating a vehicle for company purposes, a valid driver's license is required.
• 1- 2 years of experience in a customer service role.
• Ability to perform basic math calculations.
• Personable, enthusiastic and engaging personality.
• Excellent communication skills, both verbal and written.

Responsibilities

• Serve as the key customer contact for our branch, providing order support and product information for our customers.
• Join with Outside Sales Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment process.
• Maintain a positive rapport with customers, providing world class service.
• Exemplary customer service skills, analytics and problem-solving skills.
• Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements.

Skills

Customer service

Communication skills

Math skills

Team player

Computer skills

Job description

QXO is North America’s largest distributor and installer of insulation and building materials, with a focus on delivering top-notch customer service from the Columbia, SC area. The role centers on serving as the primary customer contact at the branch, handling orders and product information while coordinating with Outside Sales, Production, Insides Sales, Credit and Delivery to ensure accurate fulfillment.

The ideal candidate will have 1–2 years in customer service, strong communication, basic