Customer Success & Order Support Specialist

Specialty Distribution Group LLC; York (York County); On-site; USD 28,000 - 55,000; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental and Vision Insurance

401(k) Matching

Paid Holidays and PTO

Tuition Reimbursement

Life & Disability Insurance

Employee Assistance Program

Employee Referral Bonus

Tuition Reimbursement

HSA/FSA

Job summary

QXO is North America’s largest distributor and installer of insulation; second-largest distributor of roofing products; second-largest publicly traded distributor of lumber and building materials; and largest distributor of waterproofing products. The company is a fast-growing leader in the building products distribution industry, offering a range of benefits and equal opportunity employment.

We are seeking a customer-focused team member at our local branch to provide order support, product

Qualifications

• Minimum of 18 years of age.
• If operating a vehicle for company purposes, a valid driver's license is required.
• 1-2 years of experience in a customer service role.
• Ability to perform basic math calculations.
• Personable, enthusiastic and engaging personality.
• Excellent communication skills, both verbal and written.

Responsibilities

• You will serve as the key customer contact for our branch, providing order support and product information for our customers.
• Work closely with Outside Sales Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment process.
• Maintain a positive rapport with customers, providing world class service.
• Demonstrate exemplary customer service skills, analytics and problem-solving skills.
• Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements.

Skills

Customer service

Communication

Basic math

Team player

Positive attitude

Job description

QXO is North America’s largest distributor and installer of insulation; second-largest distributor of roofing products; second-largest publicly traded distributor of lumber and building materials; and largest distributor of waterproofing products. The company is a fast-growing leader in the building products distribution industry, offering a range of benefits and equal opportunity employment.

We are seeking a customer-focused team member at our local branch to provide order support, product