Customer Care Pro — Day-One Benefits & Growth

Famous Footwear; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits from Day One

Paid training and career development

Employee assistance program (EAP)

On-demand pay access

Job summary

Caleres seeks a dedicated Consumer Care Representative to provide warm, professional support to customers by phone, email, and chat as needed. You will handle orders, returns, payments, and product inquiries with accuracy and empathy, helping to resolve issues and build lasting relationships.

Key responsibilities include navigating multiple systems, documenting interactions, and meeting performance targets while contributing to a positive customer experience across Caleres brands.

Qualifications

• High school diploma or equivalent.
• Previous customer service or related experience.
• Proficiency with PCs and navigating multiple systems.
• Experience in performance-driven environments with service goals.
• Experience using CRM and order management systems.
• Strong verbal communication and relationship-building skills.
• Excellent problem-solving and decision-making abilities.
• Strong organizational and time-management skills.
• Ability to multitask in a fast-paced environment.
• Flexible, adaptable, and team-oriented with reliability.

Responsibilities

• Provide friendly, professional support to customers via inbound phone interactions.
• Assist customers with orders, returns, exchanges, payments, and product information.
• Actively listen to understand needs and deliver timely solutions.
• Navigate multiple systems and document interactions accurately.
• Resolve concerns with empathy and professionalism to ensure satisfaction.
• Build loyalty by delivering positive experiences and long-term relationships.
• Identify opportunities to recommend products and services.
• Meet service, quality, productivity, and performance targets.
• Collaborate with teammates and leaders to improve the customer experience.

Skills

Customer service

Verbal communication

Problem solving

Time management

Multitasking

Reliability

Education

High school diploma

Tools

CRM

Order management systems

Job description

Caleres seeks a dedicated Consumer Care Representative to provide warm, professional support to customers by phone, email, and chat as needed. You will handle orders, returns, payments, and product inquiries with accuracy and empathy, helping to resolve issues and build lasting relationships.

Key responsibilities include navigating multiple systems, documenting interactions, and meeting performance targets while contributing to a positive customer experience across Caleres brands.