Customer Care Specialist - Inbound/Outbound Support

Outdoor Adventures Inc.; Bay City (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Outdoor Adventures Inc. in Bay City, MI is seeking a Call Center Agent to handle inbound and outbound calls with a focus on customer service. You will document interactions, resolve inquiries, and support customers while maintaining standards.

The role emphasizes teamwork, accuracy, and the ability to adapt to a fast-paced environment, including flexible hours as needed to meet customer needs.

Qualifications

• Customer service or call center experience preferred.
• Excellent communication and problem-solving skills required.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficiency with basic software and computers.

Responsibilities

• Provide accurate information about products, services, and company policies.
• Document customer interactions and update account information as needed.
• Resolve customer complaints and elevate issues when necessary.
• Maintain a high level of customer satisfaction and adhere to company standards.
• Meet or exceed individual and team performance goals.
• Collaborate with other departments to ensure customer needs are met.

Skills

Communication skills

Interpersonal skills

Problem solving

Attention to detail

Computer literacy

Multitasking

Flexible work hours

Education

High school diploma or equivalent

Job description

Outdoor Adventures Inc. in Bay City, MI is seeking a Call Center Agent to handle inbound and outbound calls with a focus on customer service. You will document interactions, resolve inquiries, and support customers while maintaining standards.

The role emphasizes teamwork, accuracy, and the ability to adapt to a fast-paced environment, including flexible hours as needed to meet customer needs.