Customer Care Specialist (Call Center)

Ocean Canyon Resorts; Texarkana (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Ocean Canyon Resorts in Texarkana, TX is seeking a motivated Call Center Representative to handle inbound and outbound calls, deliver excellent customer service, and resolve inquiries efficiently. You will document interactions and maintain detailed records in the company database, while collaborating with other departments to ensure customer satisfaction.

The role requires strong verbal and written communication, problem-solving abilities, and the flexibility to work evenings and weekends in a

Qualifications

• High school diploma or equivalent required; some college preferred.
• Previous call center or customer service experience is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle high call volumes in a fast-paced environment.
• Proficient with computers and basic software applications.
• Flexible availability, including evenings and weekends as needed.

Responsibilities

• Provide accurate information about products, services, and company policies.
• Document customer interactions and maintain detailed records in the company database.
• Resolve customer complaints and escalated issues when necessary.
• Meet or exceed individual and team performance goals.
• Collaborate with other departments to ensure customer satisfaction.

Skills

Call center experience

Verbal communication

Written communication

Problem solving

Attention to detail

Education

High school diploma or equivalent; some college preferred

Job description

Ocean Canyon Resorts in Texarkana, TX is seeking a motivated Call Center Representative to handle inbound and outbound calls, deliver excellent customer service, and resolve inquiries efficiently. You will document interactions and maintain detailed records in the company database, while collaborating with other departments to ensure customer satisfaction.

The role requires strong verbal and written communication, problem-solving abilities, and the flexibility to work evenings and weekends in a