Inbound Call Admin — Growth Path in Sales

M&D; Saginaw (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

M&D in Michigan seeks an Inbound Call Administrator to support our sales and customer service operations. You’ll handle inbound calls, follow procedures, and contribute to a fast-paced environment.

If you are detail-oriented, eager to learn, and possess basic MS Office and communication skills, this role offers growth within our sales department and opportunities across our nationwide network. Join a team that values accuracy, problem-solving, and exceptional service as we fuel uptime for diesel

Qualifications

• Knowledge of Microsoft Office programs.
• Typing, grammar and basic written/spoken communication skills.
• Knowledge of basic customer service principles.

Responsibilities

• Create Netsuite Prospects for new inbound call customers.
• Begin creating Estimates for the sales team to process.
• Answer phones.
• Check email.
• Ensure Customer Records are accurate.
• Assist with customer questions.
• Provide excellent customer service.
• Willingness to learn and grow within the company.
• Meet or exceed key performance indicators.
• Work the 5p - 6p shifts in rotation with other upper level sales staff.
• Transfer calls to a Tech or the parts department based on customer needs.
• Follow the HHP system and report any problems to management immediately.

Skills

Microsoft Office

Typing

Grammar

Customer service basics

Job description

M&D in Michigan seeks an Inbound Call Administrator to support our sales and customer service operations. You’ll handle inbound calls, follow procedures, and contribute to a fast-paced environment.

If you are detail-oriented, eager to learn, and possess basic MS Office and communication skills, this role offers growth within our sales department and opportunities across our nationwide network. Join a team that values accuracy, problem-solving, and exceptional service as we fuel uptime for diesel