Customer Care Specialist — Impact & Growth

Caleres, Inc.; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits from Day One

Paid training

Employee Assistance Program (EAP)

30% Associate discount

Onsite fitness center

Onsite market

Job summary

Caleres, Inc. is seeking a Customer Care Representative to deliver friendly, professional, and personalized support to customers via inbound calls. You will assist with orders, returns, exchanges, and product information while documenting interactions in CRM systems.

You’ll work in a fast-paced environment, meeting service and quality targets, collaborating with teammates to improve the overall customer experience and drive customer loyalty across Caleres brands.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, contact center, retail, hospitality, sales, or other customer-facing roles.
• Proficiency with PCs, internet navigation, keyboarding, and learning multiple systems.

Responsibilities

• Provide friendly, professional, personalized support to customers through inbound phone interactions.
• Assist customers with orders, returns, exchanges, payments, product information, promotions, shipping inquiries, and account questions.
• Listen actively to understand customer needs and deliver timely, effective solutions.
• Navigate multiple systems while documenting customer interactions accurately.
• Resolve customer concerns with empathy and professionalism to ensure satisfaction.
• Build customer loyalty by creating positive experiences and fostering long-term relationships.
• Identify opportunities to recommend products and services that enhance the customer experience.
• Meet established service, quality, productivity, and performance expectations.
• Collaborate with teammates and leaders to continuously improve the customer experience.

Skills

Customer service

Multitasking

Active listening

Verbal communication

Problem solving

Team collaboration

Education

High school diploma or equivalent

Tools

CRM systems

Order management systems

Job description

Caleres, Inc. is seeking a Customer Care Representative to deliver friendly, professional, and personalized support to customers via inbound calls. You will assist with orders, returns, exchanges, and product information while documenting interactions in CRM systems.

You’ll work in a fast-paced environment, meeting service and quality targets, collaborating with teammates to improve the overall customer experience and drive customer loyalty across Caleres brands.