Consumer Care Call Agent

Caleres; Clayton (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits starting Day One

Paid training and development

Mental wellness resources (EAP)

On-demand pay

Job summary

Caleres is hiring Consumer Care Representatives in Clayton, MO. You will provide friendly, professional support via inbound phone interactions, assist with orders, returns, exchanges, payments, and product information, and document interactions across multiple systems.

You’ll listen actively, resolve concerns with empathy, and contribute to customer loyalty and satisfaction. The role emphasizes multitasking in a fast-paced environment, collaboration with teammates, and meeting performance

Qualifications

• High school diploma or equivalent.
• Previous customer service or contact center experience.
• Proficiency with PCs and ability to use multiple systems.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide friendly, professional support to customers through inbound phone interactions.
• Assist with orders, returns, exchanges, payments, product information, and shipping inquiries.
• Listen actively to understand customer needs and deliver timely solutions.
• Document customer interactions accurately across multiple systems.
• Strive to resolve concerns with empathy and maintain customer satisfaction.
• Help build customer loyalty and promote Caleres products.
• Meet service, quality, and productivity expectations.
• Collaborate with teammates and leaders to improve the customer experience.

Skills

Customer service

Active listening

Communication skills

Multitasking

CRM systems

Problem solving

Education

High school diploma or equivalent

Tools

Order management systems

Microsoft Windows

Job description

Our Consumer Care Representatives are more than call agents. They are problem solvers, brand ambassadors, and trusted partners who create exceptional experiences for customers every day. Whether helping someone track an order, find the right product, or resolve an issue, you'll have the opportunity to make a meaningful impact with every conversation.

If you're energized by helping people, thrive in a fast-paced environment, and take pride in delivering outstanding service, this may be the perfect fit for you.

Schedule

• Monday through Friday, 9:00 a.m. to 6:00 p.m.
• Rotating Saturdays, 10:00 a.m. to 5:00 p.m.
• Additional hours and overtime opportunities may be available based on business needs.

What You'll Do

• Provide friendly, professional, and personalized support to customers through inbound phone interactions.
• Assist customers with orders, returns, exchanges, payments, product information, promotions, shipping inquiries, and account-related questions.
• Listen actively to understand customer needs and deliver timely, effective solutions.
• Navigate multiple systems simultaneously while accurately documenting customer interactions.
• Resolve customer concerns with empathy, professionalism, and a commitment to customer satisfaction.
• Build customer loyalty by creating positive experiences and fostering long-term relationships.
• Identify opportunities to recommend products and services that enhance the customer experience.
• Meet established service, quality, productivity, and performance expectations.
• Collaborate with teammates and leaders to continuously improve the customer experience.

Preferred Qualifications & Education

• High school diploma or equivalent
• Previous customer service, contact center, retail, hospitality, sales, or other customer-facing experience.
• Proficiency with PCs, including internet navigation, accurate keyboarding, and the ability to quickly learn and navigate multiple systems simultaneously, is required.
• Experience working in a performance-driven environment with service, quality, or productivity goals.
• Experience using CRM, order management, or other customer support systems.
• Strong verbal communication skills with the ability to build rapport, actively listen, and provide exceptional customer service.
• Excellent problem-solving skills with the ability to assess situations, identify solutions, and make sound decisions.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage competing responsibilities effectively.
• Ability to multitask in a fast-paced environment while maintaining accuracy, attention to detail, and professionalism.
• Flexible, adaptable, and solution-oriented, with the ability to embrace change and learn new processes and technologies.
• Ability to work independently while contributing positively to a collaborative team environment.
• Dependable and reliable, with a demonstrated commitment to consistent attendance and punctuality.

Why You'll Love Working Here

• Benefits beginning on Day One
• Paid training and ongoing career development opportunities
• Mental wellness resources and Employee Assistance Program (EAP)
• On-demand pay access before payday
• Retirement savings and education assistance programs
• 30% Associate discounts across Caleres brands
• Complimentary coffee, soft drinks, and sparkling water to keep you refreshed throughout the day
• Convenient onsite grab-and-go market offering snacks, meals, and everyday essentials
• Access to an onsite fitness center to support your health and wellness goals
• Supportive, inclusive, and team-oriented culture where associates are valued and recognized
• Opportunities to grow your career with a leading global footwear company and portfolio of iconic brands

Physical Requirements and/or Environment

• Office/Cubicle