Customer Care Specialist II - Orders, Billing & Liaison

T.D. Williamson; Tulsa (OK); On-site; USD 42,000 - 58,000; Full time

Job summary

T.D. Williamson in Tulsa, OK is seeking a dedicated Customer Support Specialist to provide post-order assistance to both customers and internal TDW teams.

You will serve as the main liaison to resolve issues, help with invoicing delays, prepare documentation, and ensure accurate data across systems. The role emphasizes teamwork, strong communication, and the ability to handle multiple tasks under pressure in a fast-paced environment.

Qualifications

• Experience in customer services and/or collections departments.
• Ability to thrive in a team environment.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks under tight deadlines.

Responsibilities

• Provide dedicated assistance to customers and TDW personnel to resolve post-order issues.
• Act as the primary liaison between TDW and customers to resolve issues.
• Coordinate with internal departments to expedite requests and resolve invoicing problems.
• Provide documentation such as proofs of delivery and status updates upon request.
• Ensure data accuracy in production systems and customer orders.
• Support continuous improvement initiatives and adhere to company policies.

Skills

Teamwork

Customer service

Communication skills

Multitasking

Problem solving

Tools

CRM/ERP

MS Office

Job description

T.D. Williamson in Tulsa, OK is seeking a dedicated Customer Support Specialist to provide post-order assistance to both customers and internal TDW teams.

You will serve as the main liaison to resolve issues, help with invoicing delays, prepare documentation, and ensure accurate data across systems. The role emphasizes teamwork, strong communication, and the ability to handle multiple tasks under pressure in a fast-paced environment.