Customer Care Specialist II — Order & Issue Resolution

TD Williamson in; Tulsa (OK); On-site; USD 42,000 - 56,000; Full time

Job summary

TDW is seeking a Customer Service/Accounts Receivable specialist to support 3rd party customers and TDW personnel after orders enter production. You will resolve issues, coordinate with internal departments, and ensure timely invoicing and order status updates.

Experience in customer service or collections is preferred; strong communication and CRM/ERP skills are essential. This role involves working in a fast-paced environment to maintain customer satisfaction and accurate data in systems.

Qualifications

• Experience in customer services and/or collections departments.
• Ability to thrive in a team environment.
• Ability to manage multiple tasks simultaneously under strict deadlines.
• Good interpersonal, written, presentation, and verbal communication skills.

Responsibilities

• Develop, maintain, use and know TDW procedures and processes.
• Research issues in systems and reports to understand breadth before action.
• Act as liaison between TDW and customer to resolve issues.

Skills

Customer service

Credit/collections

CRM/ERP systems

Communication skills

Teamwork

Multitasking

Tools

AX

Service Now

Salesforce

Metal Trace

CSR Portal

Job description

TDW is seeking a Customer Service/Accounts Receivable specialist to support 3rd party customers and TDW personnel after orders enter production. You will resolve issues, coordinate with internal departments, and ensure timely invoicing and order status updates.

Experience in customer service or collections is preferred; strong communication and CRM/ERP skills are essential. This role involves working in a fast-paced environment to maintain customer satisfaction and accurate data in systems.