Customer Care Specialist II — Order & Invoicing Support

T.D. Williamson, Inc.; Tulsa, Northern (OK, KY); Hybrid; USD 40,000 - 52,000; Full time

Job summary

T.D. Williamson, Inc. in Tulsa seeks a Customer Care Representative II to provide dedicated support to 3rd party customers and TDW personnel after orders are entered. You will research issues, liaise with internal teams, and ensure accurate data in production systems.

The role requires strong communication, ability to handle high-stress situations, and experience with CRM/ERP tools, MS Office, and order status inquiries. A team-oriented mindset and problem-solving skills are essential.

Qualifications

• Experience in customer services and/or collections
• Strong written and verbal communication skills
• Ability to work under pressure and manage multiple tasks

Responsibilities

• Serve as primary liaison between TDW, customers, and internal departments
• Research issues in AX, Service Now, Salesforce, and CSR portal to determine actions
• Process returns, credits, and replacements; handle invoicing issues with finance
• Provide order status, proofs of delivery, and delivery dates to customers
• Prepare Bills of Lading and coordinate shipments for returns or exchanges

Skills

Customer service

Collections knowledge

Communication

Teamwork

Tools

CRM/ERP database

MS Office

Job description

T.D. Williamson, Inc. in Tulsa seeks a Customer Care Representative II to provide dedicated support to 3rd party customers and TDW personnel after orders are entered. You will research issues, liaise with internal teams, and ensure accurate data in production systems.

The role requires strong communication, ability to handle high-stress situations, and experience with CRM/ERP tools, MS Office, and order status inquiries. A team-oriented mindset and problem-solving skills are essential.