Customer Care Specialist II - Day Shift, Benefits Day One

Trulite Glass & Aluminum Solutions; Cheswick (Allegheny County); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Benefits starting day one

Production incentive bonus

Health insurance

Job summary

Trulite Glass & Aluminum Solutions in Cheswick, PA is seeking a mid-level Customer Service Representative II to support customers by phone, fax, and order systems. You will verify orders, communicate changes to departments, and help ensure accurate order details are entered and processed promptly.

Ideal candidates have 2–5 years in customer service, strong communication and data-entry skills, and proficiency with Microsoft Office 365.

Qualifications

• 2-5 years of customer service or relevant experience and High School Diploma or equivalent required.
• Must be able to multi-task, be organized, efficient, and accurate.
• Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.
• Experienced user of Microsoft Office 365 suite.
• Listening skills and data collection with attention to detail are essential.
• Ability to calculate discounts, fractions, percentages, area circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Must pass criminal background check.

Responsibilities

• Answer customer service calls within defined Key Performance Indicators.
• Receives, prepares, and verifies the accuracy of orders from customers utilizing the company's internal central workflow systems and customer purchase orders.
• Initiates required action for response to customer service requests for new orders and change requests, including the accuracy of order/customer information and communicates changes to the appropriate departments.
• Assists in proofreading entered orders and ensures that the correct information is being applied prior to final confirmation.
• Collaborates with the scheduling/production department to make sure that the requested order(s) meet the customer's expectations.
• Handles or refers complaints of product or service failure to the appropriate department for investigation.
• Conducts follow-up phone calls within 2 hours to respondents who have concerns or questions.
• Prepares price quotations on items contained in the price book creates quotations as required.
• Works with the sales, organization's other branch/regional locations to resolve problems, facilitates solutions and enhances the customer service offerings.
• Answers customer's technical questions regarding products and services.
• Attends regular customer service / branch meetings.
• Support and participate in the organization's continuous improvement program and product training courses.

Skills

Customer service

Data entry

Communication skills

Multitasking

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office 365

Job description

Trulite Glass & Aluminum Solutions in Cheswick, PA is seeking a mid-level Customer Service Representative II to support customers by phone, fax, and order systems. You will verify orders, communicate changes to departments, and help ensure accurate order details are entered and processed promptly.

Ideal candidates have 2–5 years in customer service, strong communication and data-entry skills, and proficiency with Microsoft Office 365.