Customer Service Rep II

Trulite Glass and Aluminum Solutions; Cheswick (Allegheny County); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Benefits from day one

Monthly incentive bonus

Health insurance

401k match

HSA with employer match

Job summary

Trulite Glass and Aluminum Solutions in Cheswick, PA is seeking a Customer Service Representative II to support orders and maintain our Platinum service levels. You will answer calls, verify orders, and coordinate with production to ensure customer expectations are met, while leveraging central workflow systems and data-entry skills.

Ideal candidates have 2–5 years in customer service, strong communication, and proficiency with Microsoft Office 365.

Qualifications

• 2-5 years of customer service or relevant experience.
• Related glass and aluminum work experience preferred.
• Must be able to multi-task, be organized, efficient, and accurate.
• Excellent written and oral communication, interpersonal skills, and time management.
• Listening and data collection with attention to detail are essential.

Responsibilities

• Answer customer service calls within defined KPIs.
• Verify and process orders using internal systems and purchase orders.
• Communicate changes to departments for new orders or changes.
• Proofread orders for accuracy before final confirmation.
• Collaborate with scheduling/production to meet customer expectations.
• Handle or refer complaints to appropriate departments for investigation.
• Conduct follow-up calls to address concerns or questions.
• Prepare price quotations from the price book.

Skills

Customer service

Data entry

Multi-tasking

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office 365

Job description

This role is not open for submissions from outside staffing agencies

CUSTOMER SERVICE REPRESENTATIVE II

What Brought You Here

• Pay: $20 - $23 per hour
• Day shift hours: M-F 8 AM - 5 PM
• Benefits starting DAY ONE!
• Bonus: Participate in our monthly production incentive bonus program, based off team performance!
• Located at: 100 Business Center Dr. Cheswick, PA 15024

Who You Are:

A customer service representative that makes it a priority to ensure the customers have the support they need. You have good prior data entry experience. Mid-level position that provides customer service support to the organization by telephone, fax, or central workflow systems by obtaining, analyzing, verifying the accuracy of order information and customer requests in a timely manner. Initiates and/or implements corrective action as needed to ensure that an excellent standard of service and a high level of Trulite's Platinum customer service levels are maintained.

What You Will Be Doing:

• Answer customer service calls within defined Key Performance Indicators.
• Receives, prepares, and verifies the accuracy of orders from customers utilizing the company's internal central workflow systems and customer purchase orders.
• Initiates required action for response to customer service requests for new orders and change requests, including the accuracy of order/customer information and communicates changes to the appropriate departments.
• Assists in proofreading entered orders and ensures that the correct information is being applied prior to final confirmation.
• Collaborates with the scheduling/production department to make sure that the requested order(s) meet the customer's expectations.
• Handles or refers complaints of product or service failure to the appropriate department for investigation.
• Conducts follow-up phone calls within 2 hours to respondents who have concerns or questions.
• Prepares price quotations on items contained in the price book creates quotations as required.
• Works with the sales, organization's other branch/regional locations to resolve problems, facilitates solutions and enhance the customer service offerings.
• Answers customer's technical questions regarding products and services.
• Attends regular customer service / branch meetings.
• Support and participate in the organization's continuous improvement program and product training courses.

Skills You Bring:

2-5 years of customer service or relevant experience and High School Diploma or equivalent required.

Related glass and aluminum work experience preferred.

Must be able to multi-task, be organized, efficient, and accurate.

Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.

Experienced user of Microsoft Office 365 suite.

Listening skills and data collection with attention to detail are essential.

Ability to calculate discounts, fractions, percentages, area circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Must pass criminal background check.

Why Trulite:

Trulite offers the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits, as well as provide short/long-term disability coverage to protect you financially if you should incur a non-occupational illness or accident.

We are pleased to offer a comprehensive wellness initiative that includes access to a progressive financial training program.

Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed. The employer match for your HSA, if you choose to participate, is also vested immediately at 100%, improving your financial health.

Trulite bears most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you why Trulite values you as an employee and how we will help you achieve financial independence.

We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.