Customer Care Specialist I — On-Site, Fast-Paced Support

Tire Rack; South Bend (IN); On-site; USD 20,000 - 29,000; Full time

Job summary

The Tire Rack in South Bend, IN is seeking a Customer Care Specialist I to join our on-site team. You will handle calls, emails, and chat, providing accurate product and policy information while resolving issues promptly to deliver an exceptional customer experience. The role requires strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

This full-time position offers a regular 8:00 a.m. to 5:00 p.m.

Qualifications

• Minimum of 1 year of customer service experience, preferably in a call center, retail, or e-commerce.
• Proficient in Microsoft Office applications.
• Strong customer service orientation and positive attitude.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to learn and adapt to new processes.
• High school diploma or equivalent required.

Responsibilities

• Respond to incoming customer calls, emails, and chat inquiries.
• Provide accurate information regarding products, orders, policies, and procedures.
• Document customer interactions in the AS400 system.
• Process replacement orders, returns, exchanges, and refunds.
• Escalate complex issues when appropriate.
• Collaborate with internal departments to ensure seamless support.
• Maintain a strong customer-first mindset.

Skills

Customer service

Communication

Problem solving

Active listening

Attention to detail

Multi-tasking

Education

High school diploma

Tools

Microsoft Office

Job description

The Tire Rack in South Bend, IN is seeking a Customer Care Specialist I to join our on-site team. You will handle calls, emails, and chat, providing accurate product and policy information while resolving issues promptly to deliver an exceptional customer experience. The role requires strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

This full-time position offers a regular 8:00 a.m. to 5:00 p.m.