Customer Care Specialist I 8-5

Tire Rack; South Bend (IN); On-site; USD 20,000 - 29,000; Full time

Job summary

The Tire Rack in South Bend, IN is seeking a Customer Care Specialist I to join our on-site team. You will handle calls, emails, and chat, providing accurate product and policy information while resolving issues promptly to deliver an exceptional customer experience. The role requires strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

This full-time position offers a regular 8:00 a.m. to 5:00 p.m.

Qualifications

• Minimum of 1 year of customer service experience, preferably in a call center, retail, or e-commerce.
• Proficient in Microsoft Office applications.
• Strong customer service orientation and positive attitude.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to learn and adapt to new processes.
• High school diploma or equivalent required.

Responsibilities

• Respond to incoming customer calls, emails, and chat inquiries.
• Provide accurate information regarding products, orders, policies, and procedures.
• Document customer interactions in the AS400 system.
• Process replacement orders, returns, exchanges, and refunds.
• Escalate complex issues when appropriate.
• Collaborate with internal departments to ensure seamless support.
• Maintain a strong customer-first mindset.

Skills

Customer service

Communication

Problem solving

Active listening

Attention to detail

Multi-tasking

Education

High school diploma

Tools

Microsoft Office

Job description

About The Role

The Customer Care Specialist I serves as a key point of contact for Tire Rack customers by delivering exceptional service through phone, email, and chat communications. This role is responsible for providing accurate information regarding products, orders, policies, and procedures while resolving customer concerns in a professional and timely manner.

Customer Care Specialist I (8-5)

Employment Type: Full-Time

Location: South Bend, IN (On-Site)

Hourly, Non-Exempt, Starting at $18

About the Role

The Customer Care Specialist I serves as a key point of contact for Tire Rack customers by delivering exceptional service through phone, email, and chat communications. This role is responsible for providing accurate information regarding products, orders, policies, and procedures while resolving customer concerns in a professional and timely manner.

The ideal candidate is customer-focused, detail-oriented, and committed to creating a positive customer experience. This position requires strong communication skills, problem-solving abilities, and the capacity to effectively manage multiple tasks in a fast-paced environment.

At Tire Rack, we are committed to delivering peace of mind to our customers through expertise, responsiveness, and outstanding service.

What You'll Do

Customer Support & Communication

• Respond to incoming customer calls, emails, and chat inquiries in a professional and timely manner.
• Provide accurate information regarding products, orders, policies, and procedures.
• Handle customer service experience calls and follow-up communications.
• Document customer interactions thoroughly and accurately within the AS400 system.

Customer Issue Resolution

• Resolve routine customer service concerns while maintaining a positive customer experience.
• Process replacement orders, returns, exchanges, and refunds in accordance with company policies and procedures.
• Escalate complex issues when appropriate to ensure prompt resolution.

Order Management & Team Collaboration

• Process and release basic e-commerce order follow-up requests.
• Coordinate with internal departments to ensure seamless customer support and issue resolution.
• Support other teams and departments as business needs require.
• Contribute to overall customer satisfaction and operational efficiency.

Additional Responsibilities

• Maintain a strong customer-first mindset in all interactions.
• Learn and adapt to evolving processes, systems, and technologies.
• Perform other duties as assigned.

Required Qualifications

What We're Looking For

• Minimum of 1 year of customer service experience, preferably in a call center, retail, or e-commerce environment.
• Working knowledge of Microsoft Office applications.
• Strong customer service orientation and commitment to delivering positive experiences.
• Excellent verbal and written communication skills.
• Effective active listening, problem-solving, and conflict-resolution abilities.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and work efficiently in a fast-paced environment.
• Ability to quickly learn new processes, systems, and software applications.
• Demonstrated initiative and willingness to learn.

Education

• High school diploma or equivalent required.

Schedule

Work Days

• Monday through Friday
• Occasional Saturdays and Sundays may be required based on business needs.

Work Hours

• Regular schedule 800 a.m. - 500 p.m.
• Additional hours may be required as business needs dictate.

Why Join Tire Rack?

At Tire Rack, you'll be part of a team dedicated to delivering exceptional customer experiences while supporting one of the most trusted names in the automotive industry. We offer a collaborative environment, opportunities for growth, and the chance to make a meaningful impact on our customers every day.

If you're passionate about helping customers, solving problems, and providing outstanding service, we'd love to hear from you.