Customer Care Specialist I (Bilingual Preferred)

Heartland Bank and Trust Company; Normal (IL); On-site; USD 24,000 - 30,000; Full time

Job summary

Heartland Bank and Trust Company is hiring a Customer Care Representative I in Illinois. You will handle calls, emails, and chat to provide product information, resolve customer issues, and promote bank services.

The role emphasizes customer satisfaction and relationship building. The position requires strong communication, problem-solving, and the ability to work with a diverse customer base, with bilingual Spanish preferred.

Qualifications

• Spanish speaking/bilingual preferred.
• H.S. Diploma or GED and minimum 1 year retail, office, bank or other customer service experience preferred or equivalent combination of education and experience.

Responsibilities

• Answer inquiries about products and services, including deposit rates; provide balances and account information; diffuse conflicts to ensure customer satisfaction.
• Demonstrate problem-solving skills and take ownership of issues.
• Stay updated about products and systems to resolve problems and promote relationships.
• Communicate effectively with customers via phone, e-mail, and chat.
• Refer and promote products to meet referral and sales goals.

Skills

Spanish speaking

Education

H.S. Diploma or GED

Job description

Heartland Bank and Trust Company is hiring a Customer Care Representative I in Illinois. You will handle calls, emails, and chat to provide product information, resolve customer issues, and promote bank services.

The role emphasizes customer satisfaction and relationship building. The position requires strong communication, problem-solving, and the ability to work with a diverse customer base, with bilingual Spanish preferred.