Customer Banking Specialist – Service & Solutions

Heartland Bank and Trust Company; Carlinville (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Heartland Bank and Trust Company, headquartered in Bloomington, Illinois, seeks a Retail Teller to serve as a frontline representative in communities across Illinois and Eastern Iowa. The role emphasizes accurate transaction processing, customer engagement by name, and building lasting relationships.

The position focuses on providing excellent service, knowledge of available retail banking products, and adherence to policies to minimize fraud risk.

Qualifications

• HS diploma or GED preferred or equivalent combination of education and experience.
• Ability to process transactions accurately and efficiently.
• Friendly, professional demeanor and ability to engage customers by name.

Responsibilities

• Facilitate an excellent customer experience, engaging customers by name, in a friendly and professional manner.
• Build and foster customer relationships by proactively identifying their needs and offering appropriate solutions.
• Knowledge of and ability to provide products and services available through the retail banking branch.
• Complete transactions accurately and efficiently, including cash handling.
• Comply with all policies and procedures to minimize the risk of fraud.

Skills

Customer service

Cash handling

Communication

Education

High School Diploma or GED

Job description

Heartland Bank and Trust Company, headquartered in Bloomington, Illinois, seeks a Retail Teller to serve as a frontline representative in communities across Illinois and Eastern Iowa. The role emphasizes accurate transaction processing, customer engagement by name, and building lasting relationships.

The position focuses on providing excellent service, knowledge of available retail banking products, and adherence to policies to minimize fraud risk.