Customer Care Specialist | Training & Career Growth

GoPova; Las Vegas (NM); On-site; USD 32,000 - 46,000; Full time

Job summary

GoPova in Las Vegas, NM is seeking a customer service officer who enjoys listening to people, understanding their needs, and delivering helpful solutions. You will help customers with questions and service-related concerns and contribute to positive relationships.

The role includes training, a welcoming team, and opportunities to develop customer service and problem-solving skills, with room for professional growth and ongoing support.

Qualifications

• Strong verbal communication and interpersonal skills.
• Professional, approachable, and service-oriented attitude.
• Good listening and problem-solving abilities.
• Attention to detail and effective organizational skills.
• Ability to adapt to changing priorities in a fast-paced environment.
• Dependability and willingness to learn.
• Previous customer service experience is an advantage but not required.

Responsibilities

• Assist customers with questions, requests, and service-related concerns.
• Provide clear and accurate information about company products, services, and procedures.
• Listen actively to understand customer needs and recommend appropriate solutions.
• Handle feedback and concerns with patience and professionalism.
• Help resolve service issues while following established company guidelines.
• Maintain accurate records of customer interactions when required.
• Collaborate with colleagues to improve service quality and customer satisfaction.

Skills

Verbal communication

Interpersonal skills

Active listening

Problem-solving

Attention to detail

Organization skills

Adaptability

Reliability

Job description

GoPova in Las Vegas, NM is seeking a customer service officer who enjoys listening to people, understanding their needs, and delivering helpful solutions. You will help customers with questions and service-related concerns and contribute to positive relationships.

The role includes training, a welcoming team, and opportunities to develop customer service and problem-solving skills, with room for professional growth and ongoing support.