Customer Care Specialist — Growth & Licensing Path

Joe Sarrio State Farm; Collierville (TN); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Base + commission

401(k) retirement plan with employer  

Health insurance

Life insurance

Disability insurance

Paid time off

Paid company holidays

Clear career advancement paths

Team events and team lunches

Job summary

Joe Sarrio State Farm in Collierville, TN is seeking a Customer Care Representative to answer questions, resolve issues, and help customers feel supported. This role emphasizes relationship-building, accuracy in records, and proactive service.

No prior insurance experience required; property and casualty license will be pursued. Base salary with commission, strong benefits, and clear paths for advancement. Join a local agent team that values service excellence.

Qualifications

• No prior insurance experience required.
• Willingness to obtain the Property and Casualty license.
• Excellent listening, empathy, and problem-solving skills.
• Organized and detail-oriented with strong follow-through.

Responsibilities

• Build and maintain strong relationships with existing customers to support retention and loyalty.
• Identify coverage gaps and service needs during reviews.
• Follow up consistently to support customer loyalty and retention.
• Maintain accurate customer records in the agency system.
• Handle policy questions, billing inquiries, and coverage changes accurately.
• Resolve service issues with patience and professionalism.

Skills

Listening skills

Empathy

Problem-solving

Organized and detail-oriented

Customer-first attitude

Education

Property and Casualty license

Job description

Joe Sarrio State Farm in Collierville, TN is seeking a Customer Care Representative to answer questions, resolve issues, and help customers feel supported. This role emphasizes relationship-building, accuracy in records, and proactive service.

No prior insurance experience required; property and casualty license will be pursued. Base salary with commission, strong benefits, and clear paths for advancement. Join a local agent team that values service excellence.