Customer Experience Specialist - Growth & Training (DC)

Dinamic AS Group; Washington (District of Columbia); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Career growth opportunities

Training and development

Collaborative team environment

Supportive work environment

Job summary

Dinamic AS Group is a forward-thinking organization in Washington, DC, seeking a Customer Service Agent to be a primary contact for customers, resolving inquiries and ensuring excellent service. The role emphasizes communication, problem solving, and a proactive approach to client satisfaction.

You will interact with diverse customers, maintain records, and collaborate with teammates to deliver a consistent experience.

Qualifications

• Strong verbal and written communication skills.
• Professional, positive, and customer-focused attitude.
• Strong interpersonal and active listening skills.

Responsibilities

• Assist customers with questions, requests, and general inquiries in a professional manner.
• Provide accurate and helpful information about company services and processes.
• Identify customer needs and work toward effective solutions.
• Handle customer concerns with patience, professionalism, and attention to detail.
• Maintain accurate records of customer interactions and follow-up activities.
• Collaborate with team members to ensure a consistent customer experience.
• Follow established company procedures and service standards.
• Support daily customer service operations and additional team initiatives when needed.
• Build positive relationships with customers through clear and respectful communication.

Skills

Verbal communication

Written communication

Customer-focused attitude

Active listening

Multitasking

Problem solving

Attention to detail

Teamwork

Adaptability

Customer communication

Job description

Dinamic AS Group is a forward-thinking organization in Washington, DC, seeking a Customer Service Agent to be a primary contact for customers, resolving inquiries and ensuring excellent service. The role emphasizes communication, problem solving, and a proactive approach to client satisfaction.

You will interact with diverse customers, maintain records, and collaborate with teammates to deliver a consistent experience.