Customer Care Specialist - Flexible Hours & Growth

Rumpke of Ohio, Inc.; Cincinnati (OH); On-site; USD 21,000 - 26,000; Full time

Job summary

Rumpke Waste and Recycling seeks a Customer Service Representative to serve as the first point of contact for customers in Cincinnati, OH. You will handle inquiries, process payments, and coordinate with other teams to resolve issues, delivering friendly, accurate service.

The role requires strong communication, data entry accuracy, and the ability to work independently as part of a team. Evening and weekend shifts may be required to meet customer needs.

Qualifications

• 1-2 years of call center or customer service experience preferred
• Bilingual skills are desired, but not required
• Legally eligible to work in the United States
• Must read and speak the English language

Responsibilities

• Answer phones promptly and courteously according to company procedures
• Receive and respond professionally and courteously to all customer inquiries
• Inquiries may be received via telephone, email, social media, fax or personal contact regarding service level changes, customer inquiries, billing, payments, new customer sign-up, cancellations, etc
• Identify customer's reason for canceling service and attempt to retain customers
• Provide information regarding service options, charges, billing, and contract parameters and solutions for customer inquiries
• Ensure customer concerns are understood and clearly explain resolution to the customer
• Process customer payments and assists customers with RumpkePay as needed
• Work in conjunction with other departments to resolve customer issues
• Log and record information on customer accounts
• Create work orders/interactions, as needed
• Work special data entry projects with accuracy and complete in time to meet deadlines
• Resolve customer account issues and adjust accounts accordingly with verification from management, as needed
• Process online data entry for accounts based designated department
• Manage and monitor billing/invoicing, renewals/bids/price increase/tonnage, including maintaining sticker inventory used within contracted areas as needed
• Perform other duties as assigned

Skills

Customer service

Communication

Data entry

CRM tools

Microsoft Office

Analytical problem solving

Teamwork

English language

Education

High School Diploma

General Education Diploma (GED)

Tools

CRM software

Windows OS

Office applications

Job description

Rumpke Waste and Recycling seeks a Customer Service Representative to serve as the first point of contact for customers in Cincinnati, OH. You will handle inquiries, process payments, and coordinate with other teams to resolve issues, delivering friendly, accurate service.

The role requires strong communication, data entry accuracy, and the ability to work independently as part of a team. Evening and weekend shifts may be required to meet customer needs.