Customer Care Specialist — Fast-Paced Team Support

Varsity Spirit; Memphis (TN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid holidays

Volunteer opportunities

Employee discounts

Job summary

Varsity Spirit, a Varsity Brands company, is seeking a Customer Care Agent to join our Memphis headquarters team. This role involves handling calls with care, collaborating across departments, and supporting catalogs mailing, emails, and special projects.

The successful candidate will possess strong verbal and written communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. Onsite hours are 8 am–5 pm CST, Monday through Friday.

Qualifications

• Associates degree or equivalent required.
• Prior experience in customer service preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Process customer calls with etiquette, proper procedure, problem solving, and closure/follow up.
• Collaborate with teammates and other departments to meet customer needs.
• Mail catalogs and swatches daily.
• Respond to customer service emails.
• Participate in special projects.
• Demonstrate proficient keyboarding skills.
• Multitask in a high-paced environment.
• Cross-train with accounting and sales support.
• Provide receptionist coverage as needed.

Skills

Customer service mindset

Verbal communication

Written communication

Multitasking

Positive attitude

Education

Associates Degree in Public Relations, Marketing, or English

Tools

Salesforce

OMS

AS400

JDEdwards

Excel

Word

Job description

Varsity Spirit, a Varsity Brands company, is seeking a Customer Care Agent to join our Memphis headquarters team. This role involves handling calls with care, collaborating across departments, and supporting catalogs mailing, emails, and special projects.

The successful candidate will possess strong verbal and written communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. Onsite hours are 8 am–5 pm CST, Monday through Friday.