Customer Care Specialist – Fast-Paced, Impactful

Thecentermemphis; Memphis, Northern (TN, KY); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Varsity Spirit, a Varsity Brands company, is hiring a Customer Care Agent for its Memphis, TN headquarters. This onsite role runs Monday through Friday, 8 am to 5 pm CST, and focuses on delivering high-quality service while supporting catalogs, emails, and cross-functional teams.

A strong emphasis on etiquette, problem solving, and timely follow-up is required. The ideal candidate will have an associate degree and prior customer service experience, with excellent communication skills and the

Qualifications

• Associates Degree in Public Relations, Marketing, or English or equivalent.
• Prior experience in a Customer Service oriented position.

Responsibilities

• Process customer calls with etiquette, proper procedure, problem solving, and closure/follow-up.
• Collaborate with teammates and other departments to meet customer needs.
• Mail out catalogs and swatches daily.
• Answer customer service emails.
• Participate in special projects.
• Proficient keyboarding.
• Ability to multitask in a fast-paced environment.
• Cross training with accounting and sales support.
• Reception coverage.

Skills

Excellent communication

Positive attitude

Team collaboration

Multitasking

Education

Associate degree in Public Relations, Marketing, or English

Tools

Contact Center Management

Salesforce

OMS

AS400

JDEdwards

Microsoft Office

Job description

Varsity Spirit, a Varsity Brands company, is hiring a Customer Care Agent for its Memphis, TN headquarters. This onsite role runs Monday through Friday, 8 am to 5 pm CST, and focuses on delivering high-quality service while supporting catalogs, emails, and cross-functional teams.

A strong emphasis on etiquette, problem solving, and timely follow-up is required. The ideal candidate will have an associate degree and prior customer service experience, with excellent communication skills and the