Customer Care Specialist – Employee-Owned

Lumbermen's; Shelbyville (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

ESOP (Employee Stock Ownership Plan)

Medical, dental, vision, and life

401(k)

Paid time off

Paid holidays

Training and development

Flexible spending/health savings

Job summary

Lumbermen’s, headquartered in Grand Rapids, MI, is looking for a Customer Service Representative at our Shelbyville location. You will partner with customers and suppliers to deliver superior products, handle quotes and orders, and resolve issues promptly to maintain inventory and service levels.

The role emphasizes teamwork, dependability, and effective communication in a fast-paced environment, with an employee-owned culture and a focus on relationship-building within the Indiana market.

Qualifications

• 2-5 years’ experience in a professional customer service environment.
• General knowledge of distribution processes preferred.
• Proficient in Microsoft Office.

Responsibilities

• Build and maintain relationships with customers and suppliers.
• Quote and enter orders accurately.
• Provide customer support and resolve issues promptly.
• Process customer returns.
• Occasionally schedule deliveries.
• Manage and maintain inventory stock levels.
• Help create positive experiences for Lumbermen’s customers.
• Keep the office and working areas organized and clean.

Skills

Communication skills

Dependable

Team collaboration

Task management

Multitasking

Tools

Microsoft Office

Job description

Lumbermen’s, headquartered in Grand Rapids, MI, is looking for a Customer Service Representative at our Shelbyville location. You will partner with customers and suppliers to deliver superior products, handle quotes and orders, and resolve issues promptly to maintain inventory and service levels.

The role emphasizes teamwork, dependability, and effective communication in a fast-paced environment, with an employee-owned culture and a focus on relationship-building within the Indiana market.