Customer Service Representative

Lumbermen's; Toledo (OH); In loco; USD 36.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

ESOP

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Paid holidays

Training and development

Descrizione del lavoro

Lumbermen’s, headquartered in Grand Rapids, operates in Michigan, Ohio, Indiana, Kentucky and Minnesota, is employee owned. The Toledo facility seeks a Customer Service Representative to support the Michigan market, including quotes, order entry and vendor inquiries. You will collaborate with production, manage inventory and help ensure timely delivery while upholding safety and service standards. MS Office skills and strong communication are essential.

Competenze

• Strong communication and written skills are required.
• Dependability and teamwork are essential.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office is expected.

Mansioni

• Living Out Lumbermen’s Culture—model core values and customer-first mindset.
• Quoting products accurately and delivering timely quotes.
• Managing inventory levels and order data entry.
• Providing customer/vendor support and resolving inquiries promptly.
• Collaborating with production to ensure on-time delivery.

Conoscenze

Communication skills

Dependable

Cooperative with employee owners

Multitasking

Time management

Strumenti

MS Office

Descrizione del lavoro

Headquartered in Grand Rapids, Michigan since 1955, Lumbermen’s operates in Michigan, Ohio, Indiana, Kentucky, and Minnesota. A leading distributor and manufacturer, we are driven by our mission to enrich lives by intentionally caring for all who experience us. We are employee ownedandrelationship powered.

WHAT YOU WILL BE DOING:

Working at our Toledo facility, the Customer Service Representative will specialize in our building materials division. Your team will serve as a call center for our Michigan market. Day-to-day responsibilities include:

• Living Out Lumbermen’s Culture– Modeling Lumbermen’s core values while creating an atmosphere where Lumbermen’s is ‘first choice’ of our customers.
• Modeling Safety– Being a safety-minded team player who will contribute to the protection of all employee owners.
• Quoting Products– Generating and delivering product quotes for customers accurately and in a timely manner.
• Managing Inventory– Maintaining and managing inventory stock levels.
• Customer/Vendor Support– Answer incoming customer/vendor inquiries and assisting them in timely problem resolution.
• Order Data Entry– Entering incoming orders received from customers accurately and efficiently.
• Production Collaboration– Working in tandem with the production team to ensure timely completion and delivery of customer orders.

At Lumbermen’s, our business is built on relationships. It’s crucial that the person selected to fill this role is a safety-minded team player who gets energy from contributing to collaborative success.

REQUIRED EDUCATION/EXPERIENCE

• Some experience with Distribution & Supply Chain
• 2-5 years’ experience in a professional customer service environment

REQUIRED SKILLS

• Strong communication skills, both verbal and written
• Dependable
• Ability to work cooperatively with fellow employee owners
• Ability to effectively move between a variety of tasks
• Ability to productively manage tasks and complete work accurately in a timely manner
• Proficient in Microsoft Office

WHAT WE OFFER:

Lumbermen’s exists to enrich the lives of people by intentionally caring for all who experience us. You will experience a different kind of work environment and “family” here and help live out the Lumbermen’s promises of committing to those who count on us,doing what’s right,exercising sound business practicesand earning consideration. Other benefits include:

• A collaborative and supportive work environment
• ESOP (Employee Stock Ownership Plan) – generous company-funded retirement
• Medical, dental, vision, and life insurance
• Flexible spending/health savings account
• 401(k)
• The SOURCE – free and confidential support resources for our team
• Ulliance Life Advisor EAP
• Clothing allowance (for applicable roles)
• Paid time off
• Paid holidays
• Training and development

Lumbermen’s is proud to be a drug and alcohol-free workplace. In addition, Lumbermen’s will not discriminate against any employee or candidate because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We participate in E-Verify.