Customer Care Specialist: CRM & Issue Resolution

Bell and Howell; Durham (NC); On-site; USD 21,000 - 29,000; Full time

Job summary

Bell and Howell is seeking a Customer Care Specialist in Durham, NC. The role supports the Customer Care Center, updates databases, answers support calls, and maintains records of important information to ensure smooth customer interactions.

The position emphasizes strong communication, data entry accuracy, and experience with CRM tools. The candidate will work Monday–Friday 8:30–5pm, with a pay rate of 18/hr, and will be part of a team focused on reliable service delivery.

Qualifications

• High school diploma or GED and 1–2 years of related experience or equivalent combination of experience and education.
• Experience providing customer support in a call-center environment is strongly preferred.

Responsibilities

• Answer phone support calls and log data into CRM software.
• Interacts with customers, sales and service reps to handle pre- and post-sales functions.
• Process returns (RMA), servicing, and exchanges; update status of returns in systems.
• Record and report status of equipment returns, repairs, and delivery schedules.
• Coordinate after-hours shipment of emergency parts; maintain records of changes and pricing.

Skills

Customer service

Call center experience

Microsoft Excel

CRM software

Education

High School Diploma or GED

Tools

Salesforce FSM

MS Word

Excel

Job description

Bell and Howell is seeking a Customer Care Specialist in Durham, NC. The role supports the Customer Care Center, updates databases, answers support calls, and maintains records of important information to ensure smooth customer interactions.

The position emphasizes strong communication, data entry accuracy, and experience with CRM tools. The candidate will work Monday–Friday 8:30–5pm, with a pay rate of 18/hr, and will be part of a team focused on reliable service delivery.