Customer Experience Advocate

Novra Corp; Charlotte (NC); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Novra Corp is seeking a friendly Customer Service Representative to create positive experiences and help customers find products and services that meet their needs. This role focuses on face-to-face interactions, relationship-building, and helpful recommendations.

The position emphasizes attentive service, product knowledge, and teamwork to maintain high standards across customer interactions.

Qualifications

• Excellent verbal communication and interpersonal skills.
• Friendly, patient, and approachable personality.
• Confident interacting with diverse customers.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Previous customer service or sales experience is beneficial but not required.

Responsabilités

• Welcome customers and provide attentive, professional assistance.
• Engage in face-to-face conversations to understand customer needs.
• Present available products, services, and promotional offers.
• Explain product features and benefits and recommend suitable options.
• Answer questions and address customer concerns with professionalism.
• Build trust and maintain positive customer relationships.
• Identify opportunities to introduce additional products and services.
• Support customer acquisition initiatives and contribute to sales goals.
• Work closely with team members to maintain high service standards.

Connaissances

Verbal communication

Interpersonal skills

Active listening

Problem solving

Friendly demeanor

Customer service experience

Description du poste

Novra Corp is seeking a friendly Customer Service Representative to create positive experiences and help customers find products and services that meet their needs. This role focuses on face-to-face interactions, relationship-building, and helpful recommendations.

The position emphasizes attentive service, product knowledge, and teamwork to maintain high standards across customer interactions.