Customer Care Specialist – Alarm & Security Systems

Cunningham Security Systems; Wiscasset (ME); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Disability coverage

Paid time off

Retirement plan options

Consistent weekday hours

Ongoing training

Job summary

Cunningham Security is searching for a Customer Care Coordinator to assist residential and commercial customers with questions about their alarm and security systems.

Based in Wiscasset, ME, this full-time, on-site role offers weekday hours (Mon-Fri 8:00 a.m.–5:00 p.m.) and hourly pay of $20–$22, with benefits including medical, dental, and vision insurance, disability coverage, paid time off, and retirement plan options.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience.
• Strong listening, communication, and interpersonal skills.
• Ability to prioritize tasks and manage multiple inquiries.

Responsibilities

• Answer a high volume of incoming customer calls.
• Respond to questions and requests by phone and email.
• Walk customers through basic alarm system troubleshooting.
• Review daily alarm activity and system reports.
• Maintain accurate records of customer interactions and account updates.
• Follow up on open concerns to help ensure timely resolution.

Skills

Customer service

Communication

Listening

Multitasking

Microsoft Office

Education

High school diploma

Tools

CRM software

Job description

Cunningham Security is searching for a Customer Care Coordinator to assist residential and commercial customers with questions about their alarm and security systems.

Based in Wiscasset, ME, this full-time, on-site role offers weekday hours (Mon-Fri 8:00 a.m.–5:00 p.m.) and hourly pay of $20–$22, with benefits including medical, dental, and vision insurance, disability coverage, paid time off, and retirement plan options.