Customer Care Coordinator – Alarm & Security Systems

Cunningham Security Systems; Wiscasset (ME); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Disability coverage

Paid time off

Retirement plan options

Consistent weekday hours

Ongoing training

Job summary

Cunningham Security is searching for a Customer Care Coordinator to assist residential and commercial customers with questions about their alarm and security systems.

Based in Wiscasset, ME, this full-time, on-site role offers weekday hours (Mon-Fri 8:00 a.m.–5:00 p.m.) and hourly pay of $20–$22, with benefits including medical, dental, and vision insurance, disability coverage, paid time off, and retirement plan options.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience.
• Strong listening, communication, and interpersonal skills.
• Ability to prioritize tasks and manage multiple inquiries.

Responsibilities

• Answer a high volume of incoming customer calls.
• Respond to questions and requests by phone and email.
• Walk customers through basic alarm system troubleshooting.
• Review daily alarm activity and system reports.
• Maintain accurate records of customer interactions and account updates.
• Follow up on open concerns to help ensure timely resolution.

Skills

Customer service

Communication

Listening

Multitasking

Microsoft Office

Education

High school diploma

Tools

CRM software

Job description

Position Overview

Customer Care Coordinator - Alarm & Security Systems

Cunningham Security | Wiscasset, ME$20-$22 per hour | Full-Time, On-SiteMonday-Friday | 8:00 a.m.-5:00 p.m.

Be a helpful connection for customers who count on us

Cunningham Security is hiring a Customer Care Coordinator to assist residential and commercial customers with questions about their alarm and security systems.

In this role, you'll answer calls, provide basic troubleshooting assistance, and follow through on customer concerns. We're looking for someone who communicates clearly, stays organized during busy periods, and enjoys helping people find solutions.

What you'll do

• Answer a high volume of incoming customer calls.

• Respond to questions and requests by phone and email.

• Walk customers through basic alarm system troubleshooting.

• Review daily alarm activity and system reports.

• Maintain accurate records of customer interactions and account updates.

• Follow up on open concerns to help ensure timely resolution.

• Deliver courteous, professional service with each interaction.

What you'll bring

• High school diploma or equivalent.

• Previous customer service experience.

• Strong listening, communication, and interpersonal skills.

• Ability to prioritize tasks and manage multiple inquiries.

• Attention to detail and dependable follow-through.

• Comfort working in Microsoft Office and learning new software.

Helpful experience: Call center work or familiarity with customer relationship management (CRM) platforms. Neither is required.

What we offer

• Hourly pay of $20-$22.

• Medical, dental, and vision insurance.

• Short-term and long-term disability coverage.

• Paid time off.

• Retirement plan options.

• Consistent weekday hours.

• Ongoing training and opportunities to build your skills.

• A supportive team within an established, family-owned company.

Get to know Cunningham Security

Since 1983, Cunningham Security has helped protect homes and businesses throughout Northern New England through customized alarm and security solutions. Our customer care team supports that work by providing clear answers, maintaining accurate information, and helping customers get the assistance they need.

Pay Range

USD $20.00 - USD $22.00 /Hr.