Customer Relations Sales Specialist

Bish's RV, Inc.; Urbana (IA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401K matching

Employee discounts

Life insurance

Gym reimbursement

Advancement opportunities

RV borrowing

Insurance quotes access

Team culture

Job summary

Bish’s RV, Inc. is seeking a Customer Relations Specialist who thrives on connecting with people, learning what they want, and guiding them toward the right RV solutions.

You’ll deliver a relationship-driven experience while driving results, working directly with customers to understand needs and move conversations toward confident decisions. This performance‑driven role offers strong earning potential in a fast-growing industry, with comprehensive benefits, ongoing hands‑on training, and

Qualifications

• Excellent interpersonal and communication skills.
• Ability to guide and influence buying decisions.
• Experience in customer service, hospitality, retail, or sales is a plus.
• Organized with ability to manage multiple conversations.

Responsibilities

• Welcome and engage customers in a helpful, professional manner.
• Ask questions to understand lifestyle, needs, and buying motivations.
• Present RV options and add-ons clearly.
• Guide customers from first interaction to final decision.
• Maintain regular follow-up via phone, text, and email.
• Manage and prioritize pipeline using our CRM.
• Build relationships that lead to repeat business and referrals.
• Stay organized, proactive, and accountable for performance.

Skills

People skills

Customer-first mindset

CRM management

Communication

Tools

CRM system

Job description

We’re looking for a Customer Relations Specialist to join our team—someone who thrives on connecting with people, understanding their goals, and helping guide them toward the right solution. This role is centered around creating an exceptional customer experience while also driving results. You’ll work directly with customers to learn what they’re looking for, walk them through options, and help them move forward with confidence. If you enjoy working with people, staying busy, and being rewarded for your impact, this is a great opportunity to build a high-income career in a fast-growing industry. This is a performance-driven role with strong earning potential for individuals who enjoy working with people and taking ownership of their results.

Key Objectives

• Deliver an outstanding, relationship‑driven customer experience
• Understand customer needs and guide them toward the right RV and solutions
• Drive results through consistent follow-up, communication, and customer engagement

Responsibilities

• Welcome and engage customers in a way that feels natural, helpful, and professional
• Ask the right questions to understand lifestyle, needs, and buying motivations
• Present RV options, features, and add‑ons in a clear and engaging way
• Guide customers through the full experience—from first interaction to final decision
• Maintain consistent follow‑up with customers via phone, text, and email
• Manage and prioritize your pipeline using our CRM system
• Build relationships that lead to repeat business and referrals
• Stay organized, proactive, and accountable to your individual performance

What You’ll Bring

• Strong people skills—you’re comfortable starting conversations and building trust
• A customer‑first mindset with a natural ability to guide and influence decisions
• Competitive drive and desire to be rewarded for your performanceAbility to stay organized and manage multiple customer conversations at once
• Positive attitude and willingness to learn
• Background in customer service, hospitality, retail, or sales is a plus

Expected Results

• Consistently deliver a high‑quality customer experience
• Build and maintain an active pipeline of customers
• Convert customer interactions into successful outcomes (purchases + referrals)
• Meet or exceed individual performance and revenue goals
• Become knowledgeable and confident in product offerings and industry trends

Resources

• CRM system to manage leads, follow‑ups, and customer communication
• Hands‑on training to build product knowledge and sales confidence
• Leadership support and coaching to help you grow your performance
• Strong marketing support generating consistent customer traffic
• Access to a wide range of inventory and tools to support each interaction

Who We Are

Bish’s RV is one of the largest family‑owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.â¯

Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee’s success is unparalleled.â¯

We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal‑driven company with a high‑performance culture and believe in setting ourselves apart by being “Different with a Purpose.” Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results.â¯

Perks

• Comprehensive benefits package including medical, vision, dental, and other supplemental coveragesâ¯
• 401K matching
• Employee discountsâ¯
• Company‑paid life insuranceâ¯
• Gym membership reimbursementâ¯
• Opportunities for advancementâ¯â¯
• RV Borrowing Programâ¯
• Access to a partner insurance agency for personalized quotes and coverage guidance for home, auto, RV, and specialty insurance products
• Incredible Team Cultureâ¯

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.â¯

Bish’s RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.â¯â¯