Customer Experience Specialist

Domino's Pizza; Diamond (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Domino's Pizza is seeking a Customer Service Representative at our Diamond location (2255 E Division St). You will be the friendly face, handling inquiries, resolving concerns, and ensuring customer satisfaction with professionalism and care.

Key duties include addressing calls and messages, accurately documenting interactions, and following up to ensure issues are resolved. Strong communication, empathy, and teamwork are essential in a fast-paced store environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong active listening and empathy for customers.
• Ability to stay calm and patient in high-volume situations.
• Proficient in using computer systems and basic software.
• Previous customer service experience preferred.

Responsibilities

• Answer inbound customer calls, emails, and messages in a timely and courteous manner.
• Listen actively to customer concerns and identify appropriate solutions.
• Resolve customer issues and complaints while maintaining a supportive and empathetic approach.
• Provide accurate information about products and services to customers.
• Document all customer interactions and maintain detailed records in our system.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Escalate complex or unresolved issues to appropriate departments or supervisors.
• Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction scores.
• Multitask effectively while maintaining quality service during high-volume periods.
• Adhere to company policies and procedures at all times.

Skills

Communication

Active Listening

Empathy

Calm under pressure

Problem Solving

CRM Software

Multitasking

Time Management

Customer service experience

Team collaboration

Tools

CRM Software

Job description

Domino's Pizza is seeking a Customer Service Representative at our Diamond location (2255 E Division St). You will be the friendly face, handling inquiries, resolving concerns, and ensuring customer satisfaction with professionalism and care.

Key duties include addressing calls and messages, accurately documenting interactions, and following up to ensure issues are resolved. Strong communication, empathy, and teamwork are essential in a fast-paced store environment.