Customer Experience Specialist

Domino's Pizza; Orange (VA); On-site; USD 30,000 - 38,000; Full time

Job summary

Domino's Pizza in Orange, VA is seeking a friendly Customer Service Representative to be the primary contact for customers. You will handle inquiries, process orders and exchanges, and maintain accurate records while upholding company policies and high service standards.

You will collaborate with team members to improve processes, stay updated on product knowledge, and strive to meet performance targets in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in customer service software and basic computer skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Patient and empathetic approach to customer interactions.
• High school diploma or equivalent.
• Previous customer service experience preferred.
• Ability to work flexible hours, including weekends and holidays as needed.

Responsibilities

• Respond to customer inquiries via phone, in person, in a timely and professional manner
• Provide accurate information about products, services, and company policies
• Process orders, refunds, and exchanges efficiently
• Identify and elevate complex issues to management
• Maintain detailed records of customer interactions and transactions
• Collaborate with team members to improve customer service processes
• Stay updated on product knowledge and company policies
• Achieve performance targets and quality assurance standards

Skills

Verbal communication

Written communication

Problem solving

Multitasking

Empathy

Basic computer skills

Flexibility

Education

High school diploma or equivalent

Tools

CRM software

MS Office

Job description

Domino's Pizza in Orange, VA is seeking a friendly Customer Service Representative to be the primary contact for customers. You will handle inquiries, process orders and exchanges, and maintain accurate records while upholding company policies and high service standards.

You will collaborate with team members to improve processes, stay updated on product knowledge, and strive to meet performance targets in a fast-paced environment.