Customer Care Specialist

Radiometer; Deer Park (OH); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Remote work eligibility

Health insurance

401(k)

Job summary

Leica Biosystems, a Danaher operating company, is seeking a customer-oriented professional for end-to-end order-to-invoice activities, including invoicing and order follow-up. You will coordinate with customers, Logistics, and internal teams to resolve issues and maintain compliance.

The role requires ERP experience (SAP), DBS tools familiarity, and strong English. A remote work arrangement is available for eligible roles, with up to 5% travel for training or meetings.

Qualifications

• Multiple years of positive work experience (1–3+) preferably in customer care or customer facing role.
• Hands-on experience with SAP or another ERP for order management and invoicing is a plus.
• Experience with DBS tools, including PSP, Kaizen, and Standard Work, is a plus.
• Proficiency in English; additional languages is a plus.

Responsibilities

• Order-to-Invoice Execution, responsible for the accurate processing and coordination of routine order-to-invoice activities, including consumables and instrument orders, invoicing, rental documentation, and order follow-up to ensure timely fulfilment, billing accuracy, and compliance with established procedures.
• Customer and Cross‑Functional Coordination, act as a key operational link between customers, Logistics, and internal stakeholders, ensuring effective communication, issue resolution, and timely escalation of customer and order‑related matters.
• Credit Note and Returns Administration Support asset management, credit note processing, invoice corrections, and returns administration while maintaining accurate, complete, and traceable records.
• Customer Issue Resolution and Compliance, investigate routine customer enquiries, complaints, and disputes, resolving issues within established guidelines while ensuring compliance with quality, regulatory, and documentation requirements.

Skills

Customer service

English proficiency

Regulatory/compliance awareness

Education

High school diploma or equivalent

Associate or Bachelor’s degree preferred

Tools

SAP

DBS tools: PSP, Kaizen, Standard Work

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Biosystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next‑generation, life‑changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact. Learn about the Danaher Business System which makes everything possible.

In this role, you will have the opportunity to:

Responsibilities

• Order-to-Invoice Execution, responsible for the accurate processing and coordination of routine order-to-invoice activities, including consumables and instrument orders, invoicing, rental documentation, and order follow-up to ensure timely fulfilment, billing accuracy, and compliance with established procedures.
• Customer and Cross‑Functional Coordination, act as a key operational link between customers, Logistics, and internal stakeholders, ensuring effective communication, issue resolution, and timely escalation of customer and order‑related matters.
• Credit Note and Returns Administration Support asset management, credit note processing, invoice corrections, and returns administration while maintaining accurate, complete, and traceable records.
• Customer Issue Resolution and Compliance, investigate routine customer enquiries, complaints, and disputes, resolving issues within established guidelines while ensuring compliance with quality, regulatory, and documentation requirements.

Requirements

• Multiple years of positive work experience (1–3+) preferably in customer care or customer facing role.
• High school diploma required; Associate or Bachelor’s degree preferred.
• Hands‑on experience with SAP or another ERP for order management and invoicing, is a plus.
• Experience with DBS tools, including PSP, Kaizen, and Standard Work, is a plus.
• Proficiency in English, additional languages is a plus.
• Travel, Motor Vehicle Record & Physical/Environment Requirements: Ability to work an on‑site, flexible shift schedule in Deer Park, IL.
• Travel: up to 5% for training or team meetings.
• It would be a plus if you also possess previous experience in: Experience in Life Sciences, Medical Devices, or Diagnostics industry with understanding of regulatory requirements Previous exposure to Danaher Business System (DBS) tools and continuous improvement methodologies

Leica Biosystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. At Leica Biosystems, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide. The annual salary range OR the hourly range for this role is $50 - $60k. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real‑life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.

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Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world’s most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow. The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact. Please read our Applicant Data Privacy Notice carefully here.