Associate Field Service Engineer - Chicago, IL

Radiometer; United States; Remote; USD 44,000 - 47,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Paid time off

401(k)

Job summary

Leica Biosystems is seeking an Associate Field Service Engineer to install, maintain, troubleshoot, and repair diagnostic solutions across a remote, territory-based role. You’ll work with a cross-functional team to maximize instrument uptime and support reliable diagnostic workflows, delivering exceptional customer service.

The position requires up to 90% travel by air or road, with a valid driver's license and ability to lift up to 50 lbs.

Qualifications

• 0-1 years of experience in a technical field; Associates Degree preferred.
• Foundational mechanical, electrical, electronic, laboratory, biomedical, or instrumentation troubleshooting capability.
• Ability to communicate clearly with customers and internal teams while learning to operate independently in a field-based service environment.

Responsibilities

• Support installation, preventative maintenance and troubleshooting on Leica Biosystems instruments to help ensure optimal instrument performance and customer uptime.
• Assist in delivering a high-quality customer experience through effective communication, timely follow-up, and adherence to Leica Biosystems quality and compliance standards.
• Partner with Field Service Engineers, technical support, applications, and commercial teams to resolve technical issues and support reliable diagnostic workflows.

Skills

Troubleshooting

Customer communication

Field service experience

Education

Associates Degree preferred

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Biosystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do.

As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next‑generation, life‑changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact. Learn about the Danaher Business System which makes everything possible.

The Associate Field Service Engineer for Leica Biosystems is responsible for supporting customers through the installation, maintenance, troubleshooting, and repair of Leica Biosystems diagnostic solutions. This role contributes to customer success by helping ensure optimal instrument performance, maximizing uptime, and supporting reliable diagnostic workflows that ultimately impact patient care. This position is part of the Service Organization and will work remotely within the assigned territory. You will be a part of the Field Service Team and report to the Regional Field Service Manager responsible for delivering industry‑leading service that maximizes instrument availability, customer productivity, and operational performance.

In this role, you will have the opportunity to:

• Support installation, preventative maintenance and troubleshooting on Leica Biosystems instruments to help ensure optimal instrument performance and customer uptime.
• Assist in delivering a high‑quality customer experience through effective communication, timely follow‑up, and adherence to Leica Biosystems quality and compliance standards.
• Partner with Field Service Engineers, technical support, applications, and commercial teams to resolve technical issues and support reliable diagnostic workflows.

The essential requirements of the job include:

• 0-1 years of experience in a technical field; Associates Degree preferred.
• Foundational mechanical, electrical, electronic, laboratory, biomedical, or instrumentation troubleshooting capability.
• Ability to communicate clearly with customers and internal teams while learning to operate independently in a field‑based service environment.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• This position requires up to 90% flying and/or driving travel, which includes overnight stays.
• Must have a valid driver’s license with an acceptable driving record.
• Ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted.
• Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.

It would be a plus if you also possess previous experience in:

• Experience working with medical devices, laboratory equipment, scientific instruments, or other electromechanical systems.
• Prior exposure to lab, hospital, clinical, biomedical, military technical, or field service environments.
• Interest in developing diagnostic instrumentation, customer service, and continuous improvement capability.

Leica Biosystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

We believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.

The hourly range for this role is $32.00 per hour - $34.00 per hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

#LI-JP1 Join our winning team today. Together, we’ll accelerate the real‑life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here.

For candidates who are based outside of New York City or who are applying for roles outside of New York City, for more information about conditions of any job offer please click here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact: 1-202-419-7762 or [e-mail].

Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world’s most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow. The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact. Please read our Applicant Data Privacy Notice carefully here.