Customer Care Specialist

Insight Global; Columbia (MD); In loco; USD 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

Insight Global is seeking a Revenue Cycle Cash Posting Specialist to support collections by responding to inquiries, posting payments, applying denials, and maintaining daily reports. This role requires accuracy, HIPAA compliance, and strong customer service in a fast-paced healthcare environment.

The ideal candidate has 1–2 years in accounting or billing/collections, proficiency with Excel, and familiarity with SAP or Carevoyant. Join a dynamic team with growth opportunities and benefits.

Competenze

• 1-2 years of related accounting experience required.
• Experience coming from a billing/collections role, handling cash, or numbers posting.
• High school diploma or equivalent required.

Mansioni

• Post electronic payments daily and maintain accuracy.
• Reconcile daily/weekly/monthly reports with accounting.
• Respond to inquiries and support resolution of outstanding billings.
• Maintain HIPAA and PHI compliance in all communications.
• Demonstrate strong customer service and organizational skills.

Conoscenze

Accounting knowledge

Billing/collections

Cash handling

Excel data merging

Book balancing

SAP

Carevoyant

Formazione

High school diploma

Strumenti

Excel

SAP

Carevoyant

Descrizione del lavoro

Job Description

As a Revenue Cycle Cash Posting Specialist , you will play a pivotal role in the collections process by responding to inquiries from facilities and supporting the resolution of outstanding billings through strong customer service, documentation, and problem-solving skills. This is an excellent opportunity to build a robust career in medical billing. - Comply with all applicable company policies and procedures - Receives payment and/or credits or denials that pertain to patient accounts and applies to them accordingly - Obtains payment detail for payments, received if none are provided with payment. - Follows up and identifies with the appropriate Collections personal regarding all non payments contained on remittances received - Applies offset payments to patient accounts when they are received - Download, process and post electronic payments on a daily basis - Maintains daily reports to be reconciled daily, weekly, monthly with accounting - High level of quality awareness, accuracy, and attention to detail - Strong communication, organizational, and problem-solving skills - Data-oriented with basic proficiency in MS Office Applications, strong analytical skills, and the ability to create detailed reports - Sense of urgency and customer-oriented mindset with an understanding of Health Insurance Portability and Accountability Act (HIPAA) compliance and Protected Health Information (PHI) - Ability to work independently, multitask, and handle various priorities in a fast-paced environment

Skills and Requirements

• 1 - 2 years of related accounting experience - High school diploma or equivalent required - Experience coming from a billing/collections role, experience working with cash, working at a bank, or in a numbers posting role - Experience balancing a book (balancing against the amount that came in the door) , comfortable working in Excel and merging files (tech skill)
• Prior medical billing experience preferred - SAP or Carevoyant experience - Excel experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].