Customer Success Advocate

Domino's; Diamond (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Domino's in Diamond, IL seeks a Customer Service Representative to greet customers and deliver exceptional support at the 2255 E Division St location. You will resolve concerns with professionalism and care, building lasting customer relationships and ensuring satisfaction with our products and services.

You will answer calls, emails, and messages, document interactions, and strive to meet performance metrics like response time and satisfaction.

Qualifications

• Excellent verbal and written communication skills.
• Strong active listening and empathy skills.
• Ability to remain calm and patient when handling difficult customer interactions.
• Problem-solving mindset with the ability to think creatively about solutions.
• Proficiency with computer systems and basic software applications.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Time management skills to handle multiple customer inquiries simultaneously.
• Previous customer service experience (preferred).
• Familiarity with Customer Relationship Management (CRM) software (preferred).
• Knowledge of conflict resolution techniques (preferred).

Responsibilities

• Answer inbound customer calls, emails, and messages in a timely and courteous manner.
• Listen actively to customer concerns and identify appropriate solutions.
• Resolve customer issues and complaints while maintaining a supportive and empathetic approach.
• Provide accurate information about products and services to customers.
• Document all customer interactions and maintain detailed records in our system.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Escalate complex or unresolved issues to appropriate departments or supervisors.
• Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction scores.
• Multitask effectively while maintaining quality service during high-volume periods.
• Adhere to company policies and procedures at all times.

Skills

Communication

Active listening

Empathy

Problem solving

Multitasking

Time management

Team collaboration

Customer service

Conflict resolution

Computer skills

Tools

CRM software

Job description

Domino's in Diamond, IL seeks a Customer Service Representative to greet customers and deliver exceptional support at the 2255 E Division St location. You will resolve concerns with professionalism and care, building lasting customer relationships and ensuring satisfaction with our products and services.

You will answer calls, emails, and messages, document interactions, and strive to meet performance metrics like response time and satisfaction.