Customer Care Specialist

Dutuc; Boston (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid training and onboarding support

Professional development and career成长

Supportive and collaborative workplace

Job summary

Dutuc is seeking a customer-focused Customer Service Representative to respond to inquiries, explain available products, and assist customers with requests or concerns. The role emphasizes professional communication, helpfulness, and contributing to a welcoming service environment.

Core responsibilities include addressing questions, identifying solutions, and maintaining accurate records while collaborating with colleagues to uphold service standards.

Qualifications

• Excellent verbal communication and active listening skills.
• Friendly, patient, and professional demeanor.
• Strong problem-solving and organizational abilities.
• Attention to detail and ability to follow established procedures.
• Dependability and a willingness to learn.
• Ability to work effectively both independently and as part of a team.
• Previous customer service experience is an asset but not required.

Responsibilities

• Respond to customer questions and provide accurate information about products and services.
• Listen carefully to concerns and help identify appropriate solutions.
• Explain promotional offerings and service procedures clearly.
• Direct complex inquiries to the appropriate department or team member.
• Follow up on customer requests to help ensure timely resolution.
• Maintain accurate records of interactions and outstanding matters.
• Share recurring questions and customer feedback with supervisors.
• Collaborate with colleagues to maintain consistent service standards.
• Treat customers respectfully and professionally throughout each interaction.

Skills

Verbal communication

Active listening

Problem solving

Attention to detail

Teamwork

Dependability

Job description

Dutuc is seeking a customer-focused Customer Service Representative to respond to inquiries, explain available products, and assist customers with requests or concerns. The role emphasizes professional communication, helpfulness, and contributing to a welcoming service environment.

Core responsibilities include addressing questions, identifying solutions, and maintaining accurate records while collaborating with colleagues to uphold service standards.