Customer Care Specialist

MassMutual; Atlanta (GA); Remote; USD 45,000; Full time

Job summary

A leading insurance services provider is seeking customer service representatives to assist clients remotely. This role requires strong communication skills, multitasking abilities, and the capacity to educate customers about their policies. With a competitive salary and opportunities for professional development, this position is ideal for individuals seeking a rewarding career in a dynamic environment.

Benefits

4-6 weeks of paid virtual training

Flexible schedule

Access to educational content

Career advancement opportunities

Qualifications

• Minimum of 1 year of customer service experience or an undergraduate degree in lieu of experience.
• Must be available to work any 8-hour shift within operational hours (7am–7pm Central Time, Monday–Friday).
• Bilingual in Spanish is preferred.

Responsibilities

• Build rapport with customers and resolve their requests on the first contact.
• Educate customers about their insurance policies and services.
• Balance time effectively to meet department service level expectations.

Skills

Communication skills

Multitasking

Problem-solving

Customer experience

Education

High School Diploma or GED

Undergraduate Degree

Tools

Microsoft Office Suite

Job description

Employer Industry: Insurance Services

Why Consider this Job Opportunity:
- Salary up to $45,000 with the potential to earn a 5% annual bonus
- 4-6 weeks of paid virtual training to enhance your skills
- Opportunity for career advancement and networking within a diverse and inclusive culture
- Access to learning content on various educational platforms to support your professional development
- Work remotely with a flexible schedule, ensuring a healthy work-life balance
- Be part of a strong, stable, and ethical company that prioritizes customer satisfaction

What to Expect (Job Responsibilities):
- Build rapport with customers and resolve their requests on the first contact
- Educate customers about their insurance policies and services
- Apply knowledge to independently handle problems while seeking guidance in complex situations
- Balance time effectively to meet department service level expectations
- Utilize multiple systems and tools to achieve established goals, including customer experience metrics

What is Required (Qualifications):
- Minimum of 1 year of customer service experience or an undergraduate degree in lieu of experience
- High School Diploma or GED
- Must be available to work any 8-hour shift within operational hours (7am–7pm Central Time, Monday–Friday)
- Strong communication skills and ability to work in a fast-paced environment
- Ability to multitask and navigate multiple systems and windows effectively

How to Stand Out (Preferred Qualifications):
- 2+ years of customer service experience
- Proficiency with Microsoft Office Suite
- Experience in insurance financial products, hospitality, or retail sales with direct consumer contact
- Bilingual in Spanish
- Strong problem-solving and critical thinking skills

#InsuranceServices #CustomerService #RemoteWork #CareerOpportunity #DiversityAndInclusion

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