Customer Care Service Specialist

Rydell Chevrolet GMC Cadillac; Grand Forks (ND); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) with match

Paid time off

Employee vehicle program

Volunteer time off

Job summary

Rydell Auto Center in Grand Forks, ND is seeking Customer Care Service Specialists with excellent customer service skills and a winning attitude. This role fits an energetic individual who enjoys technology, interacting with people, and thriving in a fast-paced environment.

We offer a generous benefits package and a pay range of $17–$20 per hour. Responsibilities include assisting customers by phone and email, handling inquiries, resolving complaints, and supporting managers with clerical tasks.

Qualifications

• Experience with Microsoft Office.
• Professional personal appearance.
• Enthusiastic personality.
• Upbeat, positive, "smile" on the phone.
• Professional work ethic.

Responsibilities

• Assist customers through all aspects of service and general inquiries via phone and email – ensure 100% customer satisfaction.
• Handle customer complaints diplomatically and refer to the appropriate person for resolution.
• Generate and prospect new customers through owner loyalty processes.
• Communicate with callers in a professional, friendly and efficient manner, aiming to minimize hold time.
• Assist the managers with various clerical duties as needed.
• Be friendly, professional, courteous and efficient when working with all customers and employees.
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently.

Skills

Microsoft Office

Professional appearance

Enthusiastic personality

Positive, cheerful phone presence

Professional work ethic

Job description

We are seeking Customer Care Service Specialists with excellent customer service skills and a winning attitude. This position is ideal for an energetic individual that enjoys technology, interacting with people and working in a fast-paced, high energy environment.

At Rydell Auto Center, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Rydell is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Our Company Vision

To Be So Effective That We Are Able To Be Helpful To Others

Our Promises to Our Guests

• One low price, plain and simple, always
• Relaxed shopping experience
• Financial solutions for today and your future
• Real cash value for your trade
• The right vehicle at the right time
• You can’t buy the wrong vehicle
• Dependable service to meet your needs

Our Promises to Our Employees

• Unconditional dedication to excellence
• Honesty and integrity in all decisions
• Respecting the uniqueness of every individual
• Encouraging you to make a difference
• Championing your lifelong learning
• Supporting you and your family
• Giving back to your community

Pay/Schedue

• Pay is $17-$20/hour based on experience
• Schedule is 9:30am-6:30pm Monday-Friday and 1 Saturday every other month

Benefits

• Health, vision, and dental insurance with family and child coverage
• Short and long-term disability insurance and life insurance at group rates
• After 1 year, a 401(k) with company matching dollars up to 4%
• Paid time off
• We also offer great “in-house” benefits including discounted services, an employee assistance program, an employee vehicle purchase program and paid time off to volunteer.

Responsibilities

• Assist customers through all aspects of service and general inquiries via phone and email – ensure 100% customer satisfaction
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Generate and prospect new customers through owner loyalty processes
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

• Experience with Microsoft Office
• Professional personal appearance
• Enthusiastic personality
• Upbeat, positive, "smile" on the phone
• Professional work ethic

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test.