Customer Care Service Support Coord 2

Johnson Controls; Fargo (ND); On-site; USD 30,000 - 39,000; Full time

Job summary

Johnson Controls in Fargo, ND is seeking a Customer Care Service Support Coordinator (CSC) to coordinate administrative tasks, purchasing, inventory, and service data to keep HVAC operations running smoothly. This on-site role reports to the HVAC Branch Service Manager and works with technicians, customers, and vendors.

Ideal candidates bring at least two years in customer service or service operations, strong organization and communication skills, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• 2+ years of experience in customer service, service operations, administrative support, purchasing, inventory, or a related field.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and data accuracy.
• Proficiency with Microsoft Office and business operating systems.

Responsibilities

• Support service operations through administrative and operational coordination.
• Maintain customer accounts, service records, and system data accuracy.
• Create and manage purchase orders and support parts procurement activities.
• Coordinate inventory tracking, reconciliation, and material-related processes.
• Monitor work orders and assist in progressing jobs through completion and billing.
• Track and resolve operational exceptions, documentation issues, and process gaps.
• Support reporting, recordkeeping, and performance metric tracking, including operational and safety-related metrics.
• Coordinate and maintain technician on-call schedules and related updates.
• Support vendor onboarding and subcontract administration activities.
• Provide service-related administrative support to technicians and service leadership.
• Coordinate with customers, vendors, and internal teams to ensure timely resolution of business process needs.
• Participate in continuous improvement efforts and perform other duties as assigned.

Skills

Customer service

Administrative support

Purchasing

Inventory control

MS Office

Education

High school diploma

Associate degree or equivalent experience

Tools

Business operating systems

Job description

What You Will Do The Customer Care Service Support Coordinator (CSC) supports HVAC service operations by coordinating administrative, purchasing, inventory, and business process activities that help ensure efficient service delivery and customer satisfaction. This role reports directly to the HVAC Branch Service Manager and works closely with Truck Based Service Managers, technicians, customers, and vendors. This position is primarily on-site and requires regular attendance at the assigned branch office to effectively support daily service operations and team collaboration.

Key Responsibilities

• Support service operations through administrative and operational coordination.
• Maintain customer accounts, service records, and system data accuracy.
• Create and manage purchase orders and support parts procurement activities.
• Coordinate inventory tracking, reconciliation, and material-related processes.
• Monitor work orders and assist in progressing jobs through completion and billing.
• Track and resolve operational exceptions, documentation issues, and process gaps.
• Support reporting, recordkeeping, and performance metric tracking, including operational and safety-related metrics.
• Coordinate and maintain technician on-call schedules and related updates.
• Support vendor onboarding and subcontract administration activities.
• Provide service-related administrative support to technicians and service leadership.
• Coordinate with customers, vendors, and internal teams to ensure timely resolution of business process needs.
• Participate in continuous improvement efforts and perform other duties as assigned.

Required Qualifications

• High school diploma or equivalent required.
• 2+ years of experience in customer service, service operations, administrative support, purchasing, inventory, or a related field.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and data accuracy.
• Proficiency with Microsoft Office and business operating systems.

Preferred Qualifications

• Associate degree or equivalent experience.
• Experience in HVAC, field service, construction, or related industries.
• Knowledge of purchasing, inventory control, billing, or service operations processes.

Success in This Role A successful CSC is organized, detail-oriented, customer-focused, and able to keep operational processes moving efficiently while supporting technicians, service managers, and customers. The individual takes ownership of administrative and operational processes, communicates effectively across teams, and contributes to a high-performing service organization.

HIRING HOURLY RANGE: $21.92 - $28 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at About us - Johnson Controls Careers Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.