Customer Care Service Support Coordinator

YDU JC Air Cond & Ref Inc.- Dubai; United States; Sur place; USD 45 000 - 63 000; Plein temps

Avantages offerts par ce poste

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Referral Bonuses

Comprehensive Benefits

Medical/Dental/Vision insurance

Health Savings Account (HSA)

Life Insurance

401(k) savings plan with company match

Short-Term and Long-Term Disability

Employee Assistance Program

Wellness Program

And More!

Résumé du poste

Johnson Controls is hiring for an on-site coordinator role in the United States. You will manage safety statistics, training, scheduling of technicians, and coordination with customers and vendors to ensure timely service delivery.

The role emphasizes strong organizational skills, capable data handling, and proficient use of MS Word, Excel, and PowerPoint to support daily operations and customer satisfaction.

Qualifications

• Requires ability to work independently with strong organizational skills.
• Excellent interpersonal and communication skills with internal and external clients.
• Proficient use of MS Word, Excel and PowerPoint with strong data management.

Responsabilités

• Coordinate safety statistics and track training initiatives.
• Schedule and dispatch technicians with guidance from STM and Team Leads.
• Process customer surveys and service requests from initiation to completion.
• Track orders, shipments, inventory, and invoicing with vendors as needed.
• Collaborate with Service Team Manager to meet customer expectations efficiently.

Connaissances

Organizational skills

Interpersonal skills

Data management

MS Word

MS Excel

PowerPoint

Prioritization

Multitasking

Communication

Outils

Microsoft Word

Microsoft Excel

PowerPoint

Description du poste

What we offer

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More!

This is an onsite position.

The selected candidate will work Monday through Friday from 7:00 a.m. to 3:30 p.m. Local candidates who can reliably commute to the work location are strongly preferred.

What you will do

Under general supervision, coordinates employee safety statistics, track safety training, track and manage truck inventory counts, generate on-call schedules, assist with customer surveys, and follow up on connected system’s needs. Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads. Generate and track customer orders, process shipments, track branch, and vehicle inventories, set up new customer accounts, and work with vendors on invoice and shipment issues. Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations. Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.

How you will do it

Parts Ordering/PO Creation Support The CSC will update the Special Handling field with the date the parts were ordered, ex: 11/9, Parts Ordered - CSC Initials Assists with the creation of L&M quotations. Create and track RMAs, prepare shipments for return, track receipt, and follow up on any delays Update on-call list Track & report yearly, monthly, and quarterly inventory counts Maintain/Create Customer Bill to Account Information, reconcile updates Periodically performs duties of the Customer Resource Coordinator as overflow demands Ordering/tracking of uniforms Other duties and administrative activities as assigned

What we look for Required

Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills. Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence. Must have proficient computer skills within the following applications: Microsoft Word, Excel, PowerPoint and Internet business application usage and strong data management capabilities. Able to prioritize work activities based upon financial impact to desired business goals. Able to influence diverse teams to accomplish tasks/goals.

HIRING HOURLY RANGE

$33.12 - 45.52 Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us #LI - AD2

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on social platforms.