Customer Care & Retention Specialist – Flexible Schedule

Kara Berks - State Farm Agent; Kearney (NE); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Kara Berks - State Farm Agent is hiring a Customer Relations Representative to deliver exceptional service and support the growth of the agency in Nebraska. You will handle inquiries, maintain records, and collaborate with team members to ensure satisfaction in the community.

The ideal candidate is customer-focused, empathetic, and comfortable with a fast-paced environment. Bilingual Spanish is preferred, and internal growth opportunities are available for motivated, sales-minded individuals.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Customer service

Problem-solving

Bilingual Spanish

Job description

Kara Berks - State Farm Agent is hiring a Customer Relations Representative to deliver exceptional service and support the growth of the agency in Nebraska. You will handle inquiries, maintain records, and collaborate with team members to ensure satisfaction in the community.

The ideal candidate is customer-focused, empathetic, and comfortable with a fast-paced environment. Bilingual Spanish is preferred, and internal growth opportunities are available for motivated, sales-minded individuals.