Customer Care Representative - WFH New Mexico

MTM, Inc.; Santa Fe (NM); Remote; USD 19,000 - 27,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Match

Paid Time Off

Birthday Holiday

Education Reimbursement

Job summary

MTM Health is seeking a Customer Care Representative to provide frontline support for Members, Clients and Facilities. This remote role based in New Mexico focuses on delivering compassionate, accurate assistance and upholding MTM Health’s commitment to accessible care.

Ideal candidates have call center and customer service experience, strong typing and reliable high-speed Internet. Join a team that values collaboration, growth, and a people-first benefits program.

Qualifications

• 1 year of call center experience.
• Approximately 6 months of customer service experience.
• Basic typing and computer skills.
• High-speed Internet with at least 3 Mbps upload and 30 Mbps download.

Responsibilities

• Handle inbound calls from Members, Clients and Facilities.
• Provide courteous, informative support to MTM Health customers.
• Assist customers with account information and issue resolution.

Skills

Call center experience

Customer service experience

Typing

High speed Internet

Job description

Join Our Team at MTM Health! At MTM Health, it’s more than just a ride—it’s personal. We believe every passenger deserves personalized attention and exceptional care, and we’re looking for passionate, driven individuals to help us deliver on that promise.

As part of our growing team, your work will have a direct impact on the communities we serve, helping to remove barriers to care and improve lives. Our culture is built on innovation, collaboration, and growth, giving you the opportunity to shape the future of our industry.

Be part of a company that exceeds NCQA standards for customer service.

Enjoy a supportive environment with multilingual services available 24/7, 365 days a year.

Position Title:

Customer Care Representative

Location:

Remote New Mexico

Hourly Rate:

$16.50

The Customer Care Representative is the frontline representative and image of MTM Health. The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities.

• ~ 1 year of Call Center experience
• ~6 months Customer Service experience
• ~ Basic typing/computer experience with excellent navigational skills
• ~ High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps).

At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. Together, we thrive, push our limits, and work as team to help you reach your full potential.

Health, Dental and Vision Insurance

• ~ Life and Disability Insurance
• ~401(k) Retirement Plan with Company Match
• ~ Paid Time Off and Holiday Pay
• ~ Birthday Holiday
• ~ Continuing Education Reimbursement Program

At MTM, we believe that taking care of our employees—and the people they love—is the foundation of a healthy, thriving organization. That’s why we’re proud to offer a comprehensive, people‑first benefits program designed to support every stage of your wellness journey.

MTM Health is an equal opportunity employer who welcomes diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, familial status, marital status, economic status, political status, or other characteristic protected by applicable law.